Project Manager (Technology Projects)

NorcomCT•Naugatuck, CT

12d•$60,000 - $83,000•Onsite

About The Position

Are you passionate about technology and supporting first responders? If so, read on! As a NorcomCT Project Manager you will support our company’s technical implementation operations. This position is responsible for managing external customer technology projects including coordinating work with Norcom staff and customers via phone and email, organizing and maintaining documents, orders, quotes, and documenting project schedules, meeting notes and deliverables. Due to the technical nature of our services, this position requires a robust general technical aptitude, excellent organizational skills and attention to detail. Experience in our industry is not required, however, demonstrated performance in a similar role in a technology industry is required. The ideal candidate for this position is a self-starter who can manage multiple priorities with varying levels of difficulty in a fast paced, demanding environment. The position is staffed at our Naugatuck location, Monday through Friday 8:00am to 5:00pm, and may require occasional travel to customer locations or trainings. Compensation $60,000 - $83,000 annually (plus profit sharing, bonuses and incentives) Initial compensation is based on applicant’s skills, experience, training/education, and certifications Benefits include Medical, Dental, Disability and Life insurance, 401k, Paid Time Off and Paid Holidays If you have the drive and desire to learn Motorola public safety technology products and solutions, while supporting first responders !

Requirements

College degree or equivalent experience
A minimum of three (3) years’ experience in a project management/project support role in a technical industry
Ability to compose and properly format professional, grammatically correct emails, correspondences and letters
Ability to read and understand basic technical documents
Excellent communication and problem-solving skills
Self-motivated with exceptional organizational skills
Positive and team-oriented attitude is essential
Exceptional time management skills
Proficiency with creation, development and formatting of documents and spreadsheets utilizing Microsoft Office suite
Ability to lift and carry 25 pounds
Pass initial and ongoing company and client background checks
Maintain valid state driver’s license with a good driving record

Nice To Haves

Specific experience with technology solutions and/or industrial or government organizations
Experience as a first responder
Experience with the use of two-way radio communications systems or equipment
In addition to these requirements, we desire individuals who are team-oriented and who work and communicate effectively with others at all levels throughout the organization.
Excellent customer service skills with the desire to provide world-class support are a must.

Responsibilities

Proactively monitor project deliverables and status and resolve discrepancies/issues or escalate issues for resolution by others
Coordinate work with Norcom staff and our customers face to face and via phone and email
Support inter-departmental teams to achieve project and service goals
Answer and address/direct phone calls from customers and employees
Review project documentation, proposals, RFP’s, contracts, requirements, and other project-related documents and execute deliverables as required
Request quotes from subcontractors and vendors
Assist with preparation of proposals, equipment lists, RFP documents and other documents related to the proposal and bid process
Participate in project budget planning and development
Manage order delivery to support project deadlines and expedite as required to meet schedule
Issue POs and Statements of Work to subcontractors and POs to vendors
Document project schedules and prepare reports for employees and customers
Identify and coordinate required internal resources, schedule work with customers and enter/update assignments in the scheduling system
Proactively monitor technical activities throughout the day and re-prioritize schedule and assignments as required or escalate issues for resolution by others
Coordinate project inventory and release of equipment
Create and update project tasks in Asana project management system
Proactively manage tasks and deliverables
Deliver project updates during internal and customer meetings
Proactively manage assigned work flow queues and resolve issues or escalate as needed
Attend customer meetings at our facility and customer sites in company owned vehicles when required
Document and distribute meeting notes
Complete project closeout, including customer file updates, project reconciliation and transition of the project to billing
Initiate warranty, and document warranty and service plan details upon project completion
Request, verify and manage subcontractor insurance and license documentation
Other duties as needed