Project Manager, Rate App and Sys (CX Revenue Operations Department)

TXNM Energy • Albuquerque, NM

33d

About The Position

Provides oversight and control support over revenue processes for PNM. Ensures all SOX key and operating controls are effective and operating correctly and provided quality control over complex and special customer billing. Provides limited budget analysis support to Director.

Requirements

• Bachelors degree from a four-year college or university in accounting, business, finance, or a related field with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline.
• Ability to read, analyze, write, and interpret documents, including operating procedures, instructions, general business periodicals, professional journals, technical procedures, governmental regulations, and correspondence
• Ability to effectively present information and respond to questions from various groups
• Ability to calculate figures and amounts such as discounts, interest, ratios, and percentages
• Broad knowledge of spreadsheet, presentation, and word processing software
• Ability to navigate through and discover critical information in Banner customer billing system
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and develop viable and measurable solutions. Ability to obtain and accurately analyze information.
• Knowledge of electric customer service processes
• Advanced knowledge of electric utility billing and revenue
• Advanced knowledge of the electric utility industry
• Understanding of the company's Sarbanes Oxley requirements
• Ability to work with financial and mathematical concepts
• Ability to exercise judgment to achieve desired performance, minimize costs and meet schedules
• Ability to identify and resolve complex problems in a timely manner
• Ability to handle complex assignments
• Self-starter and accountable
• Attention to Detail: Ensure billing accuracy and compliance.
• Adaptability: Pivot quickly to regulatory or system changes.
• Ethical Judgment: Maintain integrity in financial and compliance matter

Nice To Haves

• PMP Certification Preferred
• Project Management (PM)
• Planning & Scheduling: Organize and manage multiple projects effectively.
• Stakeholder Coordination: Align cross-functional teams (Billing, BTS, Finance).
• Change Management: Guide teams through system or process changes.
• Documentation: Create clear SOPs and project plans.
• Analytical
• Data Analysis: Extract and interpret data from multiple sources accurately.
• Problem Solving: Diagnose complex billing issues and propose solutions.
• Process Improvement: Identify inefficiencies and design streamlined workflows.
• Risk Assessment: Evaluate compliance and operational risks.
• Communication
• Clear Reporting: Present findings and recommendations to leadership.
• Cross-Functional Collaboration: Work effectively with diverse teams.
• Customer Impact Awareness: Communicate billing changes to stakeholders.
• Conceptual Clarity: Simplify complex topics for better understanding.
• Leadership
• Decision Making: Make informed choices under pressure.
• Mentoring: Coach team members on processes and systems.
• Accountability: Take ownership and resolve issues proactively.

Responsibilities

• Ensures all complex and special billing processes are operating accurately
• Ensures all SOX key and operating controls in revenue cycle are effective and operating
• Coordinates with other critical departments in revenue cycle to ensure revenue is billed and reported in financial statement accurately
• Ensures new rates are billed accurately, coordinates daily bill reviews, and works closely with BTS support team to confirm billed revenue is accurate in the financial systems
• Provides detailed customer bill quality control activities such as: bill reviews, special billing reviews and audit of both systematic and manual control activities
• Provides oversight of summary billing, photo-voltaic, Sky Blue, net metering, composite billing and large volume billing
• Leads or supports customer service billing and revenue projects including implementation of process improvement initiatives and implementation of new technologies such as revenue cycle controls/improvements and new billing or rate calculation technology
• Provides analysis and support for department annual budgeting process
• Identifies issues, proposes resolutions, and makes recommendations to management on potential solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Number of Employees: 1,001-5,000 employees