Project Manager, Planning Services

Fortive•Greenville, NC

2d•Remote

About The Position

The Gordian Planning Services team is a group of dynamic, diverse, hardworking individuals focused on delivering valuable data and insights to help our customers ensure their facilities are mission ready. As a trusted advisor in the industry, we provide facilities condition assessments, capital planning and asset management software, and consulting services to our clients in Higher Education, K-12, Healthcare, Government, Corporate and FM Providers. We train and develop our teams to be successful in their roles and prepared for new opportunities as they become available. If this sounds like a team you want to be on, we have an opportunity for you to join us as a Senior Project Manager. The Senior Project Manager plays a critical role in helping our clients make data-driven decisions about their operational effectiveness and capital investments. Project Managers are the ‘face’ of the company. This role participates in the pre‐sales process cultivating long lasting client relationships. The Senior Project Manager is expected to lead and manage projects of higher complexity and scale within the business and deliver value through rigorous measurement, benchmarking, analysis, and on-site building assessments. The Senior Project Manager will also serve as a thought leader in the efficient utilization of project team members, navigating and resolving scope challenges independently. The Senior Project Manager serves as a mentor to Project Managers and Project Leads within the department. Senior Project Managers are team players: they track project progress for the business, serve and advocate for the client, and contribute to the professional development of their colleagues. Location: Remote – Central and West Region; United States; near major airport This position works remotely, with up to 40% travel. Travel may include client site meetings, assessment team support as subject matter expert on-site and executive presentations to leadership.

Requirements

Minimum of 4-year bachelor’s degree from a fully accredited institution, or equivalent.
5+ years of project management experience in an architectural, engineering, facilities management, operations management, construction management, or other closely aligned role related to buildings and infrastructure.
Strong public speaking skills including experience in developing presentation materials.
Strong organizational and prioritization skills/ability to manage multiple projects simultaneously.
Sound decision making in a fast-paced environment; a consultative approach to managing complex client relationships, escalation problem solving, internal and external risk management.
Analytical skills – the ability to support the Planning Services department through KPI data tracking.
Experience identifying client or staffing issues and the ability to create effective solutions as well as the knowledge of when to escalate.
Proficiency in Microsoft Office Suite programs, particularly Excel and PowerPoint.
Ability to maintain composure, exercise good judgment, and act in a professional manner when challenged; ability to build and sustain positive and collaborative working relationships.
Physical ability to walk through campus environments, conduct visual inspections, and occasionally climb ladders.

Responsibilities

Project Management – For Owned Accounts
Serve as the 'face' of the company, delivering value, growing relationships, and building the client pool.
Lead multiple, concurrent planning services projects on a national and international level.
Proactively sets the pace for a project, anticipating time requirements inclusive of potential obstacles and outside influences.
Effectively and accurately plans and communicates project workflow and timing of key milestones from our account/project management software.
Ensures all areas of service and deliverables, as detailed in scope of work and contract terms, are being met.
Ensures data integrity for all assigned accounts.
Creates and maintains project files that may include proposals, statements of work, change requests, client collected data, project coordination documents, and deliverables.
Provides coordination and planning of travel for projects (including assisting staff with travel agents as needed).
Overall responsibility for delivery of successful projects and services to clients.
Produce and deliver high quality and error free reports and presentations to the client.
Escalates any operational obstacles or identified risks (services and product) that may impede delivery to the aligned Regional Leader for awareness and support.
Contribute to the Success of the Team
Provide expert support to Analysts and Facility Assessment Staff.
Responsible for project team performance including client retention, revenue performance, and daily project execution.
Supports project backlog allocation sharing if another Regional Leader indicates capacity is exceeded or has availability.
Supports growth and development of team members by acting as a leader and providing coaching on project management best practices and customer success.
Understand and apply internal Fortive Business System tools to drive continuous improvement within their project teams, the department, and the company.
Clearly and concisely conveys information and direction for project teams in alignment with the Regional Leader and departmental objectives.
Leverages feedback and implements strategies to improve project team effectiveness.
Works cooperatively with other Project Team Leaders, Project Managers, Sales Account Executives, Operations Managers, Analysts, Consultants and others.
Invites and fosters an environment which values diverse perspectives.
Takes ownership of one's own development by articulating focus areas and requesting support to help achieve desired outcomes with the Regional Leader.
Support Business Development for New and Existing Clients
Support sales and marketing as subject matter expert for Planning Service’s solutions.
Leads and drives renewals in collaboration with Renewals Team at contract expiration.
Identifies and supports cross-sell and upsell opportunities of all Gordian solutions and collaborates with regional sales account executives to develop further.
Develops and sustains long-term relationship management strategies for clients in collaboration with Regional Leader or Regional Sales rep as needed; collaborates with Project Managers in support of client relationship management; partners with Resource Leaders to achieve project execution and overcome barriers to customer delivery.
Delivers thought leadership to the industry.
Participates in the improvement of our products, in response to industry needs and customer feedback.
Develops strategies to close gaps between forecast and actuals by way of shifting work and resources when possible.