PROJECT MANAGER - NON-CLINICAL OPERATIONS

Freeman Health System • Joplin, MO

1d

About The Position

The Non-Clinical Operations Project Manager supports Freeman Health System’s support services and non-clinical operations by serving as an embedded project management, integration, and execution resource across multiple operational transformation and performance improvement initiatives. This role focuses on enterprise support services including Environmental Services (EVS), Food & Nutrition Services, Supply Chain, Health Essentials/Durable Medical Equipment (DME), and other non-clinical operational functions. The position operates as part of enterprise implementation teams and works alongside external consultants and internal stakeholders while remaining accountable to Freeman leadership for execution readiness, adoption, and sustained operational performance improvement.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Operations Management, or related field.
• 7+ years of experience in healthcare operations, support services, supply chain, facilities-adjacent operations, or project management.
• Experience supporting enterprise operational improvement or integration initiatives.
• Strong understanding of non-clinical hospital operations, vendor management, and operational performance metrics.
• Proven ability to operate effectively in matrixed, multidisciplinary healthcare environments.

Responsibilities

• Serve as an embedded project management resource across multiple non-clinical and support services initiatives.
• Support implementation teams for enterprise initiatives, acquisitions, system implementations, and operational changes impacting EVS, Food & Nutrition, Supply Chain, Health Essentials/DME, and related services.
• Translate operational assessments and recommendations into executable implementation plans, timelines, and milestones.
• Validate assumptions and recommendations using Freeman operational data, service-level metrics, and frontline input.
• Ensure initiatives align with enterprise efficiency, quality, safety, and cost stewardship objectives.
• Support future-state workflows, staffing models, vendor strategies, and service delivery models for support services.
• Partner with Support Services leadership, Facilities, Finance, IT, and Performance Improvement teams to support implementation readiness.
• Identify execution risks, workforce impacts, vendor dependencies, and change management considerations; support mitigation planning.
• Support go-live planning, operational transitions, and early stabilization following implementations.
• Track baseline performance, improvement targets, and initiative-level KPIs related to cost, productivity, service quality, safety, and customer experience.
• Maintain dashboards, workplans, and executive reporting for non-clinical operations initiatives.
• Act as a coordination point between support services leaders, consultants, vendors, and enterprise operational teams.
• Prepare executive and governance updates, decision-support materials, and implementation status reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager