Project Manager, Integrity Operations

Meta Platforms, Inc.•Austin, TX

34d

About The Position

Each day people come to Meta products to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Problem Integrity Operations aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences. We are seeking an experienced self-starter who wants to work on mitigating real world harm and protecting our community to join the Paid & Brand Harms Integrity Operations Team. We count on program managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross-functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Product, Engineering, Policy, and other Meta teams to drive operational projects in a fast paced and data driven environment.

Requirements

Bachelor's or other advanced degree
5+ years of experience working in Business Operations, Management Consulting, Project Management or equivalent Product-focused teams
5+ years of project/program management experience driving end to end initiatives
3+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
Experience autonomously leading process improvement projects across a dynamic and cross-functional landscape
Experience working in, communicating with, and leading global cross-functional project teams
Demonstrated understanding of artificial intelligence (AI) concepts and their business applications, including the ability to leverage AI-driven insights for strategic decision-making, process optimization, and cross-functional collaboration
Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments

Responsibilities

Own, develop, execute and manage integrity support strategies for Meta's integrity products with Product, Engineering, Operations and Policy teams
Analyze data, identify trends for harm on the platform and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real world threats
Design, test and optimize prompts for AI models, stay updated on AI advancements, and create technical documentation
Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta's global user base
Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems

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