Project Manager III, IRT Client Services

IQVIA•Bethlehem, PA

6h•$76,000 - $190,000•Remote

About The Position

Job Overview Client service (50%) Act as main point of contact for the client during study maintenance Organise or participate in regular client meetings Respond to all client requests in a timely manner Manage study and Program budgets, Change Orders (COs) as required Provide regular updates to client on study related information Proactively review supply strategy for improvements and identify risks Periodically review study data to identify trends or issues Data changes (20%) Work with APM to author data change requests based on Client’s request Pre-approve data change requests as needed Coordinate the implementation and review of the data changes Help desk support (10%) Review helpdesk tickets that get escalated from APM team Take appropriate actions to resolve the tickets as quickly as possible Initiate updates to helpdesk study guides Other tasks (20%) Take leadership on study programs or client accounts to define standards, lessons learned, support sales and be part of SME teams Investigate issues and manage them through to resolution Provide peer-level training, mentoring of new hires and Jr. PM Staff, along with creation and delivery of formal technical training sessions May participate in Investigator meetings, bid defenses, quarterly business reviews with clients; supports both client and qualification audits, and present at trade shows Implement system change requests if needed, including for protocol amendments Partner with other managers cross-functionally to develop and implement business process improvements Provide input into the writing and review of Standard Operating Procedures (SOPs or CSOPs) Create, monitor, or action CIRT system Issue alerts through to full resolution Help provide solutions to problems/issues raised by junior staff Other related duties as required by business need IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe The potential base pay range for this role, when annualized, is $76,000.00 - $190,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Requirements

Strong customer service ethic, always providing excellent service to both internal and external ‘clients’.
Established acumen in working with external clients
Accountable to perform tasks on-time and with high quality.
Established high-level IRT technical aptitude
Excellent written and verbal communication skills
Strong team player with ability to work independently
Solid organizational skills including attention to detail and multi-tasking skills
Good problem solving and analytical skills
Strong IT skills and working knowledge of Microsoft Office
Bachelor's degree or equivalent combination of education, training and experience
6+ years clinical research or project management experience
Experience working in IRT and in a customer service/customer facing environment required

Responsibilities

Act as main point of contact for the client during study maintenance
Organise or participate in regular client meetings
Respond to all client requests in a timely manner
Manage study and Program budgets, Change Orders (COs) as required
Provide regular updates to client on study related information
Proactively review supply strategy for improvements and identify risks
Periodically review study data to identify trends or issues
Work with APM to author data change requests based on Client’s request
Pre-approve data change requests as needed
Coordinate the implementation and review of the data changes
Review helpdesk tickets that get escalated from APM team
Take appropriate actions to resolve the tickets as quickly as possible
Initiate updates to helpdesk study guides
Take leadership on study programs or client accounts to define standards, lessons learned, support sales and be part of SME teams
Investigate issues and manage them through to resolution
Provide peer-level training, mentoring of new hires and Jr. PM Staff, along with creation and delivery of formal technical training sessions
May participate in Investigator meetings, bid defenses, quarterly business reviews with clients; supports both client and qualification audits, and present at trade shows
Implement system change requests if needed, including for protocol amendments
Partner with other managers cross-functionally to develop and implement business process improvements
Provide input into the writing and review of Standard Operating Procedures (SOPs or CSOPs)
Create, monitor, or action CIRT system Issue alerts through to full resolution
Help provide solutions to problems/issues raised by junior staff
Other related duties as required by business need