Project Manager Global Support & eCommerce

Cognizant Technology Solutions • Dallas, TX

4d • $64,000 - $75,000

About The Position

About Us: Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our outstanding industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S. Learn how Cognizant helps clients lead with digital at www.cognizant.com . a text-decoration: none; color: #464feb; } tr th, tr td border: 1px solid #e6e6e6; } tr th background-color: #f5f5f5; }

Requirements

• Professionalism and character as a member of a highly trained organization.
• Enthusiastic, self-motivated, and persistent problem solver.
• Strong experience in partner, customer, vendor, and subcontractor coordination .
• Excellent communication and organizational skills .
• Ability to work in fast-paced environments and collaborate effectively with teams.
• Advanced proficiency in Microsoft Office and other business applications.
• Dependable, quick learner with strong decision-making skills.

Responsibilities

• Manage Global Tier 1 Support Team for eCommerce programs, ensuring timely resolution of escalations.
• Oversee case management using Salesforce and JIRA Support Portals.
• Conduct weekly action meetings to address and resolve critical cases.
• Provide routine training to upskill Tier 1 team on new products, policies, and processes.
• Collaborate with cross-functional teams including Fulfillment Vendors, IT, and multiple Product & Program teams (CML, eLearning, Exam Vouchers, Continuing Education, Certifications, Compliance, Global TAC, and Enterprise Software).
• Create and maintain process documentation to ensure ISO compliance.
• Develop standardized responses for clarity and consistency in customer communication.
• Diagnose, triage, and resolve support cases with a focus on prioritizing critical issues.
• Drive continuous improvement in support processes and customer experience.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees