Project Manager, Field Communications

Gap Inc. • San Francisco, CA

3d

About The Position

The Project Manager of Field Communications supports Old Navy store and field leaders to deliver effective communication tools and resources to drive increased execution and engagement. This role focuses on projects and initiatives; working closely with various teams and functions to develop communication plans, influence and execute change communication plans and drive compelling messaging to build culture in the field and bridge a connection between field and HQ populations. This role is responsible for influencing key business partners across all functions and channels and consulting in change management plans while representing the voice of the field and customer in all interactions to streamline and simplify the communications experience for stores.

Requirements

• A great communicator who can convey information and ideas through excellent written and verbal communication, in an engaging manner facilitating understanding, adoption and retention.
• Ability to adapt to constant change. Can articulate and embrace challenges; learn from and seek information that can result in improved business results.
• Identifies opportunities within the store environment and offers solutions to improve the overall communications experience.
• Sets specific and measurable performance objectives and strives to always meet or exceed the performance standard.
• Demonstrates attention to detail in the creation of processes and monitors implementation to ensure proper execution
• Proficient in Word, PowerPoint, Excel and SmartSheet

Nice To Haves

• In Design and video editing experience preferred.
• Old Navy or retail experience preferred.

Responsibilities

• Develop and deliver impactful communications to support large-scale projects and initiatives while balancing Old Navy strategies, visions, and values.
• Work with business partners to ensure teams deliver quality, clarity, timeliness, accuracy, and relevance of all communications to drive improvements in store execution.
• Develop and maintain strong cross-functional relationships with business partners and provide support for store teams.
• Work closely with business partner teams on targeted communications that range from tactical communications delivered digitally to PowerPoint and webinar-based learning experiences to large scale events.
• Execute all phases of communication, including writing, creating, editing, and publishing messages. Attention to editorial details and the Old Navy brand voice are essential.
• Safeguard the volume of information being distributed to stores and ensure it is digestible, and the delivery of vehicles produces the best result for the intended audience.
• Analyze opportunities, drive results, and measure the success of initiatives to make informed decisions.
• Support cross-team initiatives connected to events, community engagement, and other activations.
• May be assigned other duties and tasks not specifically outlined in this description.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed