Project Manager - End User

Miner, LTD • Tempe, AZ

23h

About The Position

The Project Manager, End User, is a highly skilled program/project leader who leads and oversees complex projects from initiation to completion. They have extensive experience in project planning, execution, and stakeholder management, ensuring projects are delivered on time, within scope, and within budget. This role will play a key role in ensuring high levels of customer satisfaction while driving project coordination, rollout activities, and internal alignment across sales, operations, and service teams. This role offers a unique opportunity to develop skills in client relationship management and project delivery within a high-visibility, fast-paced customer environment.

Requirements

• Working experience in project management, preferably in commercial dock and door installation.
• Strong knowledge of safety regulations and certifications.
• Excellent organizational and time management skills.
• Ability to manage multiple projects simultaneously and work under pressure.
• Strong communication and interpersonal skills.
• Proficiency in project management software and tools.
• Required mathematical skills, including application and use in problem solving.
• Experience with construction site conditions and activities.
• Knowledge of OSHA rules.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Experience using Microsoft Office Products: Outlook; Excel; and Word.
• Must have schedule flexibility, as services may be performed during evenings, weekends or holidays.
• Must have a valid state issued Driver’s License with a Department of Motor Vehicles (DMV) driving record acceptable to insurance carrier.
• The selected candidate will be required to pass a criminal history background check.

Responsibilities

• Review new orders, PO documents, and safety documents.
• Manage work orders, including reviewing notes, documents, and submittals.
• Facilitate collaboration among internal and external teams, including customers, subcontractors, sales, and field superintendents.
• Ensure compliance with job site safety regulations, their safety certifications documents, including OSHA 10, OSHA 30, forklift, scissor lift, CPR certification, and site-specific safety plans as needed.
• Conduct job hazard analysis (JHA) and maintain safety data sheets (SDS) as needed.
• Track and arrange material deliveries, coordinate with freight vendors, and manage rental equipment.
• Oversee subcontractor management, including negotiating rates and managing labor purchase orders.
• Handle change events by coordinating with account executives and customers.
• Assess and manage warranty requests, determining root cause/responsibility and coordinating repairs.
• Conduct backlog reviews to ensure accurate work order status, scheduling, and forecasting.
• Submit forecast projections and maintain accuracy in delivery dates.
• Manage and train field superintendents and equipment coordinators.
• Implement standard operating procedures (SOPs) and best practices for team efficiency.
• Maintain proactive communication with customers, providing updates on project status, and addressing any concerns.
• Represent the company in project-related meetings and on-site if needed.
• Prepare progress billing documentation, ensuring accurate representation of work completed to date.
• Oversee final billing procedures, including reconciliation of project costs and submission to clients.
• Collaborate with accounting and finance teams to ensure timely and accurate billing.
• Ensure and maintain billing cadence.
• Ensure all obligations are executed in accordance with project specifications and timelines.
• Monitor adherence to quoted/purchase order terms and conditions, addressing any discrepancies or issues promptly.
• Coordinate Safety and/or insurance documents, as needed.

Benefits

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• PTO and Paid Holidays
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees