Project Manager – Customer Service Management Systems - 26-03613

NavitasPartners • Kings County, NY

1d

About The Position

We are seeking an experienced Project Manager to lead and coordinate multiple workstreams supporting a large-scale customer service management platform. This role involves overseeing application enhancements, maintenance, and releases while ensuring alignment with business goals and stakeholder expectations.

Requirements

• Bachelor’s degree in Information Technology, Project Management, Public Administration , or a related field
• Minimum 8 years of experience managing complex IT projects
• Experience working in public sector or regulated environments preferred
• Strong experience managing cross-functional teams and multiple stakeholders
• Proven ability to break down complex projects into manageable tasks and track dependencies
• Proficiency with Azure DevOps or similar project management tools
• Strong understanding of: Agile, Scrum, and Waterfall methodologies
• Risk management and mitigation strategies
• Release and change management processes
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical and problem-solving abilities
• High attention to detail

Responsibilities

• Manage end-to-end project delivery from requirements gathering through deployment and ongoing support
• Develop and maintain detailed project plans, timelines, and resource allocations
• Coordinate multiple concurrent workstreams across cross-functional teams
• Identify risks, issues, and bottlenecks, and implement mitigation strategies
• Facilitate stakeholder meetings and provide regular status updates to leadership
• Collaborate with product owners and development teams to deliver high-quality features
• Oversee release management , including planning, coordination, and deployment across environments
• Ensure compliance with change management processes for production releases
• Coordinate production support activities, including outage management and resolution
• Act as the primary escalation point for project risks and issues

What This Job Offers

• Career Level: Manager
• Number of Employees: 1-10 employees