Project Manager/Account Manager

Seating Concepts•Rockdale, IL

9d•$60,000 - $90,000•Onsite

About The Position

SCI is an American based manufacturing company that delivers end-to-end space creation and custom millwork for restaurants, educational institutions, healthcare and other industries. We help bring commercial interior spaces to life! As a U.S.-based manufacturer, we’ve built a reputation for quality, speed, and service that sets us apart in the industry. The company has been experiencing steady sales growth due to superior quality & world-class customer service. Our manufacturing philosophy is to build everything on site, so that we may control quality and offer the shortest lead-time in the industry. We’re looking for a Project Manager / Account Manager who takes full ownership of their projects and their customers. This is more than just managing timelines—this role is about building relationships, identifying opportunities, and driving projects from first conversation through final install. If you enjoy working directly with clients, thinking commercially, and being the person who turns opportunities into long-term partnerships, this role puts you right in the middle of it all. This is an opportunity to work with exciting companies across multiple industries!

Requirements

Two – five years of project management and account management related experience. New business development related experience is a plus.
A gifted relationship builder with internal colleagues and external customers.
Ability to work independently and as part of a team.
Strong work ethic and positive attitude.
Excellent verbal and written communication skills.

Responsibilities

Own customer relationships from initial inquiry through project completion, acting as both the project lead and account manager.
Serve as the primary point of contact for assigned accounts, building trust and driving repeat and long-term business.
Review project plans and specifications to understand scope, identify opportunities, and guide customers toward the best solutions.
Lead inside sales efforts for your projects, including preparing quotes, refining scopes, and ensuring accurate pricing and margins.
Proactively follow up on quotes and open opportunities to convert them into booked orders.
Identify upsell and cross-sell opportunities (materials, design alternatives, additional scopes) to maximize project value.
Collaborate with the estimation team to develop competitive and profitable project costing.
Coordinate daily with internal teams (customer service, engineering, production, and operations) to ensure seamless execution.
Manage all communication with customer contacts regarding approvals, revisions, schedules, and expectations.
Track and drive project timelines, ensuring deadlines are met and proactively addressing any delays or issues.
Attend site visits as needed for field measurements, relationship development, and project coordination.
Clearly communicate design intent and customer expectations to engineering to ensure accuracy before production.
Assist in sourcing and ordering custom or long lead-time materials to support committed timelines.
Monitor production progress and perform quality checks to ensure delivered products meet customer expectations.
Coordinate and manage order revisions while maintaining alignment with project goals and profitability.
Support or oversee installation coordination to ensure successful project completion and customer satisfaction.
Manage a pipeline of active projects and opportunities, balancing workload while maintaining strong responsiveness.
Typical projects include heavy millwork jobs, on-site measurement and coordination projects, new brand rollouts, and large-scale orders (such as multi-location or university projects) involving multiple components and vendors.