Project Logistics Customer Excellence Specialist

Kuehne & Nagel Logistics, Inc. • East Point, GA

72d

About The Position

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. As Customer Excellence Specialist you organise and supervise the transport of all orders and ensure that your customers are overall satisfied. HSE and data quality is always at the forefront of the work you do. You act as the customer's front line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers, colleagues and BU. The specialist is responsible for the profitability of orders, correct invoicing and data quality.

Requirements

• Bachelors Degree in Logistics and Supply Chain is preferred
• 3+ years experience in Project freight, air freight, sea freight, road freight
• 2+ years experience in a customer facing role and handling Special Cargo

Nice To Haves

• Industry experience in Energy, Project Logistics, and/or Marine beneficial

Responsibilities

• Arrange and supervise the transport of cargo (air, road, etc based on customer need)
• Ensure all systems are kept up to date promptly
• Monitor the operational performance of all involved parties and report any issues that may occur
• Immediately report problems when they occur
• Pro-active engagement with other teams (hubs, chartering, engineering, BU, etc.)
• Maintain all FSL activities within KPI
• Safety first mindset and report all Unsafe Acts/Conditions and incidents

Benefits

• At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. We offer a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees