Customer Care Specialist/ Logistics

Midsouth Crawlspace Solutions•Florence, MS

12d•$14 - $15•Onsite

About The Position

POSITION SUMMARY The Customer Care Specialist is the primary contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenances and service opportunities, scheduling installations, and following up on a variety of issues. This position will also help upload paperwork to CRM system, give install dates, review proposed sales, and other tasks.

Requirements

Knowledge of customer service principles and practices.
Ability to perform basic math accurately
Skill in operating a personal computer and programs.
Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
Ability to understand, speak, read, and write in English.
Ability to perform accurate data entry.
High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.
Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.

Responsibilities

Sales Appointment Scheduling
Sets and resets sales appointments through inbound and outbound communication with customers.
Schedules appointments to maximize efficiency for the company and the sales reps.
Saves appointments when a customer calls to cancel.
Meets or exceeds sales lead conversion rates.
Service Appointment Scheduling
Schedules annual maintenances and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians.
Meets or exceeds service goals and maintains full calendars for service technicians.
Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.
Production Installation Scheduling
Schedules production installations, ensuring that customers are communicated with properly and crews are set up for success.
Ensures that crews are scheduled to their budgeted capacity.
Quickly replaces canceled installations so that the company meets weekly revenue goals.
Tactical Support
Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure.
Provides tactical support to other departments as needed.
Purpose, Mission, and Values
Lives out company’s purpose, mission, and values.
Provides remarkable customer experiences.
Uplifts coworkers by maintaining a positive attitude
Contributes to a fun, cohesive, and hard-working team environment where we celebrate wins together, support each other through challenges, and always put people first.