Customer Excellence Representative

The Chemours•Wilmington, NC

About The Position

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Chemours is seeking a Customer Excellence Representative to join our Titanium Technologies team! This position will report directly to the NA TT Customer Service Manager . The Customer Excellence Representative role is a critical liaison between the customer and the Titanium Technologies business. This role will work closely with sales, supply chain, demand management, warehousing, and logistics to uphold and deliver upon the expectations of our customers.

Requirements

Associate Degree or equivalent combination of education and relevant experience.
Working Knowledge of SAP
Ability to collect, analyze, and report on data using Excel and other business systems
Strong computer skills and demonstrated proficiency in Microsoft Office
Strong communication skills through writing, telecommunications and in person
Strong focus on continuous improvement to simplify or improve processes or elevate the customer experience
Ability to work effectively within a team, drive the resolution of issues, and communicate effectively across different levels internally and externally
Strong Organizational and Planning Skills

Nice To Haves

Bachelor’s Degree
3+ years of experience in the chemical manufacturing industry
Experience in a customer service role within the chemical or manufacturing industry
Working Knowledge of Salesforce
Working Knowledge of eCommerce platforms and processes

Responsibilities

Manage the end-to-end Order to Cash Process
Onboard New Customers
Process customer orders and returns
Develop and manage customer relationships
Monitor orders through delivery
Collaborate with Supply Chain and plant sites on order fulfillment
Initiate Customer complaint investigations as needed
Follow up on invoice/accounts receivable disputes
Implement pricing changes
Manage desk in accordance with internal control requirements
Share customer feedback and insights with the sales team
Serve as a critical interface with customers and develop solid business relationships with all customer contacts
Ownership of processes related to invoicing, pricing, rebates, discrepancies, invoice disputes, and credit/debit memos
Initiate Customer complaint investigations as needed
Participate and drive simplification initiatives to streamline work processes and improve customer experience
Actively support Sarbanes-Oxley compliance and internal company controls