Project Customer Support Specialist

George E. Booth Co.•Indianapolis, IN

About The Position

The George E. Booth Co., LLC is a major distributor of process instrumentation products and valves, and related services to customers in Illinois, Indiana, Kentucky, Ohio, and Tennessee. Check out our website at www.gebooth.com to learn more about our company values, industries, and products. We are looking for our next full-time Project Customer Support Specialist This role is responsible for coordinating and expediting the flow of materials, parts, and customer project orders between suppliers, internal departments, and customers to support on-time production and delivery. The position ensures accurate order processing, proactive communication, and strong customer support while maintaining organized records and contributing to continuous improvement in scheduling, logistics, and material flow.

Requirements

1–3 years of experience in customer support, project coordination, logistics, inventory control, or related administrative roles.
Strong proficiency in Microsoft Office Suite and customer relationship management and/or ERP tools (e.g., Salesforce, P21).
Ability to quickly learn and adapt to new software, systems, and customer service technologies.
Exceptional attention to detail with a strong customer-centric mindset.
Excellent communication, organization, and problem-solving skills.
Collaborative team player with a focus on customer satisfaction, meeting deadlines, and supporting overall business success.

Responsibilities

Coordinate and expedite the flow of materials, parts, and orders between departments according to production and shipping schedules or priorities.
Review open orders daily, verify status with suppliers, freight providers, and internal teams, and take action to keep orders on schedule.
Monitor inventory levels for key items, identify potential shortages, and initiate purchase or transfer requests as needed.
Process and manage customer project orders with precision and efficiency, ensuring all details are accurate and complete.
Coordinate with vendors to secure project-specific quotes and materials, and follow up as needed to maintain timelines.
Maintain accurate project, customer, and order data in Salesforce/P21 and related ERP or inventory systems.
Communicate expected delivery dates, delays, and changes to production, project managers, sales, and customer service teams.
Track shipments from order placement through delivery, updating systems with current status and ensuring documentation is accurate and complete.
Work with warehouse staff to prioritize receiving, put-away, picking, and staging of materials to support production and outbound shipments.
Expedite orders and manage invoices as needed to support timely project delivery and accurate billing.
Investigate and help resolve issues such as late deliveries, missing or incorrect materials, and quality problems, escalating when necessary.
Maintain organized records of purchase orders, confirmations, shipping notices, and delivery discrepancies for audit and reporting purposes.
Assist in setting up new accounts and onboarding new customers to ensure a smooth start-up experience.
Support continuous improvement efforts by identifying recurring delays, recommending process changes, and helping implement best practices in material flow, scheduling, and customer support.
Perform other duties related to scheduling, logistics coordination, customer projects, or inventory control as assigned.