Project Coordinator

1-800 Hansons LLC•Troy, MI

17h•$22 - $25

About The Position

The Project Coordinator is responsible for managing an installation job from start to finish and serves as the primary contact for the customer throughout the project. The Project Coordinator keeps in touch with both the customer as well as the installer to ensure project milestones are occurring timely and accurately. The ideal candidate would possess strong organizational and communication skills, as well as quick problem-solving skills.

Requirements

High-School Diploma or GED
Minimum of three (3) years of professional administrative work experience
Minimum of three (3) years of customer service experience
Basic math skills, must have the ability to calculate job costs
Basic computer skills, including familiarity with MS Office
Excellent communication skills; must be able to clearly communicate process expectations to customers
Excellent customer service skills; must be able to maintain professionalism and handle irate customers skillfully and tactfully
Great organizational skills
Able to multi-task
Must be able to work independently as well as part of a team
Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem

Nice To Haves

Some college preferred
Experience in project coordination or management
Experience in scheduling
Experience in the home improvement industry

Responsibilities

Contact customers and establish relations and point of contact. Go over purchases and discuss any permit charges that are needed.
Review purchase and see if we can install certain products ahead of others if available.
Communicate with customers about their installation. Use internal scheduling systems, schedule installs according to installer availability.
On the day of installation, communicate with customers about the installers estimated time of arrival and follow up with installers to ensure timely start.
Maintain communications with the customer via phone and/or email to discuss how the installation process is going and act as the key contact for the customer regarding the entire job installation process.
During installation if any issues arise, communicate with the customers and schedule follow-up services.
Work with installation partners if any additional materials or parts need to be ordered, place the order and follow up once they have arrived.
Inform customers of additional work needed which could increase the price.
Entering notes into a customer’s system-based profile whenever a change happens during the installation process from start to finish.
Reviews photos taken by an installer to determine if job specification changes have been made, and if there are any issues that need to be reported.
Problem solves and manages customer complaints when issues arise.
Ensure the installation job is completed to the customer’s satisfaction before closing out the job. Collect payment from customer.
If applicable schedule final inspection with the city.
Once all areas are completed, close out file.
Proactively monitor upcoming installations to ensure all required products and parts are received in advance, confirming readiness for scheduling and minimizing project delays.

Benefits

$22-$25/hour
Weekly pay via direct deposit
Full-time opportunity: Monday-Friday for either 8am-5pm EST
$1/hour more when working past 6pm EST
Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
Eligible for 401k w/company match at 90 days of employment
Eligible for Paid Time Off, with unlimited rollover of unused hours, at 90 days of employment
Eligible for Holiday Pay at 30 days of employment
Tools provided to develop and advance within the company
Referral bonuses from $500-$1,500 available year-round
Employee as well as Friends & Family Discounts
Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00