Project Coordinator | GR3

Yempo Solutions

5d•Hybrid

About The Position

As a Project Coodinator, you provide essential coordination and administrative support across project delivery, service operations, and internal reporting. This role focuses on ensuring projects, service tickets, financial tracking, and internal systems are accurately maintained and followed through. You act as a central point of control for project setup, reporting, and operational follow-up—supporting consultants, leadership, and delivery teams by keeping systems up to date, processes running smoothly, and outstanding actions closed out. This role plays a key part in maintaining data accuracy across Monday.com, Internal systems, financial forecasts, and service management tools. Your ability to automate and/or optimise as much of the manual tasks as possible using agents and other AI tools will be critical to the success of this role.

Responsibilities

Project Administration, Processing & Closure
Register & process all new projects
Coordinate and schedule the initial internal project Kick-Off (KO) meeting.
Maintain accurate project records across systems
Support consultants by ensuring project setup tasks are completed promptly and consistently.
Track project status and flag missing information or delays.
Process closed/completed projects
Manage Project Templates and Improvements
Assist with coordinating Project Travel as
Financial & Expense Support
Complete expense reconciliation, ensuring accuracy and timely submission.
Support financial tracking through accurate project and forecast updates.
Invoicing support.
Timesheet Management
Monitor and follow up on outstanding timesheets with team members.
Ensure timesheets are submitted on time and align with project allocations.
Reporting
Prepare and maintain regular operational and project reports, including:
Project status and pipeline updates
Timesheet compliance
Service ticket volumes and trends
Ensure reporting data is accurate , current, and ready for management review.
Service Ticket Management
Monitor, manage, and follow up on service desk tickets.
Ensure tickets are progressing, responded to, and resolved in line with expectations.
Escalate issues or aging tickets where while maintaining clear internal communication.
Act as a stable, office-based point of coordination for service operations.
Process Consistency & Continuous Improvement
Support consistent use of internal systems and processes.
I dentify gaps or inefficiencies in project setup, reporting, or service workflows and raise improvement opportunities.
Automate internal processes using Agents (who you will manage) and AI
Sales Support
Manage and process sales support administrative tasks as , ensuring accurate tracking and timely follow-up
Liaise with internal stakeholders to confirm priorities, details, and completion status.
Learning & Development
Complete required certifications and training to build expertise in Monday.com, and other tools (or soft skills) for your role
Actively seek mentorship and feedback from team members to accelerate your growth and success