Project Coordinator

MCD, Inc. • Madison, WI

4d

About The Position

As MCD continues to grow, our Customer Service team is expanding to support increasing customer and production demands. We are seeking a Project Coordinator to manage customer projects, ensuring accuracy and customer satisfaction throughout the process. This role serves as a key liaison between customers, sales, and internal production teams.

Requirements

• At least 5 years of experience in a customer service, estimating, or planning position
• At least 3 years in the print or print finishing industry
• A 2-year degree or equivalent relevant work experience
• Proficiency with computer-based order entry and job planning systems
• A high degree of accuracy and attention to detail
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Responsible for key accounts as assigned, including providing all customer service activities (order entry and acknowledgment, job check-in, specification confirmation, job tracking, problem solving, and resolution, etc.).
• Providing accurate estimates for incoming jobs defined as previous runs.
• Providing accurate job plans with clear direction for the production floor.
• Providing "Job Change Orders" as required, including edit processes, additional makereadies, etc.
• Ability to open, evaluate, and discuss a variety of customer-supplied files.
• Complete purchase orders for non-inventory items for jobs as needed.
• Responsible for assuring compliance with all applicable quality system procedures.
• Responsible for recognizing and implementing changes needed to streamline workflow from customer service to production.
• Responsible for profitability and feedback from their customer group.
• Coordinate press checks with customers, including limited travel for occasional customer visits.
• Provide vacation coverage for other department members as required.
• Responsible for all aspects of assigned customer relationships, including customer satisfaction and the successful management of customer projects.
• Other duties as assigned to support the team and business needs.

Benefits

• 100% Employee-Owned (ESOP): Your work directly contributes to your future.
• Team Culture: We value respect, communication, and shared success.
• Comprehensive Benefits: Medical, dental, vision, PTO, 8 paid holidays, employer-paid disability, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree