Project Coordinator

FURNITURE MARKETING GROUP INC•Plano, TX

4d•Onsite

About The Position

Full-time position available with Haworth's largest, global contract furniture dealer. Established in 1981, we are a 2nd generation, family-owned company looking for the ideal candidate to join our team. Project Coordinators own the order placement of all projects as well as handling all back-office activity for the Sales Support department. The coordinator’s primary responsibility is supporting Sales Coordinators to place orders and manage all post-order project-related tasks, such as placing orders, coordinating service work (warranty), factory interface, handling questions/issues regarding lead times and ship dates, and order close-out. Project Coordinators are responsible for the entire sales order fulfillment process, including management of customer orders from order entry through pre-installation, providing support to sales personnel, and accurate/timely service to customers.

Requirements

3 to 5 years of experience in customer service-related field
Microsoft Office Suite
Exceptional customer service skills & multi-tasking abilities
Work in fast-paced environment
Build strong relationships with internal team (such as sales, design & project management)
Detail-oriented
Ability to organize and prioritize workloads
Communicate effectively across multiple departments

Nice To Haves

Moderate to a high level of product knowledge
Moderate to high-level expertise in vendor/customer discounting
Moderate to a high level of independence – able to work with minimal supervision
Khameleon (Business System)
Project Spec (product specification software)
PlanGrid
Adobe Acrobat

Responsibilities

Order Preparation Reviews and proofs order for basic information (ship to, bill to, contract number, etc.), accuracy and completeness
Submits orders through ERP system and sends purchase orders to manufacturer partners.
Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
Checks acknowledgments against order; resolves discrepancies with factory and/or original Sales Coordinator.
Maintains master sales order and work order files, ensuring the file is complete and up to date.
Interfaces with factory on order status, current lead times, reservation of manufacturing for future/project orders, specials requirements, C.O.M. requirements, etc.
Prepares installation/delivery packet for operations (install drawings, delivery tickets, etc.)
Participate in team meetings as scheduled.
Communicates with customers regarding order status, punch list resolution, and the scheduling of orders for delivery/installation when Project Manager is not assigned. Including providing clarifications and answers for customer’s questions regarding order issues, as needed.
Manage warranty claims with vendor partners submitted by the PM Team and/or customers.
Other duties as assigned.