Project Coordinator

Netrio•Golden Valley, MN

4h•Hybrid

About The Position

The Project Coordinator position at Netrio involves modeling the company's mission, vision, and values daily. The primary responsibility of this role is to facilitate support activities for the Project Services Team throughout a project's lifecycle.

Requirements

3+ years of demonstrated client relations, customer service, or administrative experience in a business position.
Previous experience with Project Management or Technical Project Coordination.
Ability to gather detailed technical information, quickly assess and prioritize incoming requests, and manage multiple competing priorities while collaborating with team members to meet customer needs.
Computer literacy with Microsoft Office products and other related applications/tools, particularly Excel and Outlook.
Experience and strong interest in customer service, building relationships with customers via telephone, email, video conferencing, and in-person interactions.
Ability to anticipate work demand and allocate resources efficiently to meet client and business needs.
Willingness to take ownership of job responsibilities and drive performance with minimal direction.
Ability to build rapport and communicate effectively with clients and coworkers to reduce frustrations or concerns by demonstrating empathy.
Flexibility to accommodate pre-scheduled weekday after-hours and occasional Saturday work to support disaster recovery (DR) testing activities.
Must reside within commuting distance of the Golden Valley, MN office.

Nice To Haves

Experience working with project management tools or systems.
Knowledge of service ticketing systems and reporting platforms.
Previous exposure to working with cross-functional teams to deliver projects.

Responsibilities

Make recommendations and decisions regarding the urgency of customer requests and appointments, influencing priorities for service delivery.
Provide clear, timely, and actionable feedback on day-to-day interactions with technicians, teams, and customers.
Identify and share positive feedback from internal teams and customers to encourage a constructive and motivating team environment.
Stay current and execute tasks within your business unit to support team performance.
Maintain accurate, detailed, and up-to-date project documentation.
Collaborate with Supervisors/Coordinators from other business units to foster cross-department collaboration.
Partner with project managers to provide timely support as needed to ensure successful project execution and delivery.
Engage with management to support performance improvement initiatives by providing input and helping refine proposed process and workflow enhancements.
Oversee the planning and coordination of Netrio's Disaster Recovery Service, including managing logistics and serving as the primary point of contact during day-of execution.