Project Coordinator - ADIP

AMERICAN Cast Iron Pipe Company•Birmingham, AL

12d

About The Position

The Project Coordinator serves as AMERICAN's single point of contact for customer-related service and project management matters. This role provides direct, timely assistance and decision-making support for all customer requests. As the primary customer and company liaison, the Project Coordinator manages all order-related activities, including bidder questions and quotes, status inquiries, order changes and substitutions, as well as complaints, claims, and backcharges. In addition to responding to customer needs, the Project Coordinator is responsible for proactively anticipating and managing customer service–related issues. The Project Coordinator also acts as a "virtual" team leader by coordinating supplemental team members across the organization. This includes working closely with Sales Engineers, Manufacturing, Shipping, Accounting, Credit, Purchasing, Take-Off, and Drafting personnel to ensure projects move forward efficiently. In addition, the Project Coordinator is responsible for maintaining accurate and complete project documentation throughout the life of each project.

Requirements

Must be physically able to perform the essential functions of the job, with or without reasonable accommodations.
Must demonstrate outstanding, service-oriented interpersonal skills and positive attitude.
Must exhibit ability to handle multiple projects at one time.
Must exhibit pro-active, "self-starter" personality.
Must demonstrate excellent telephone manner.
Must demonstrate proficiency in operating common Windows-based business computer software, including spread sheet and word processing programs.
Must exhibit ability to work mathematical calculations, which typically relate to quotes and credit decisions, accurately.
Must demonstrate aptitude for reading and understanding technical drawings and information.
Must have direct experience, or related supporting role, in a Customer Service/Account Resolution-type department.
Must be willing to participate in extensive and ongoing customer service training programs.
Must be willing to travel, on a limited basis, for customer relationship building.
Due to the hazardous nature of the job environment (mobile equipment, overhead cranes, etc.), an acceptable level of vision and hearing is required in order to identify and respond to visual and audible warnings in a safe manner.
Must possess a valid state issued driver's license.

Nice To Haves

Five years customer service experience in a technical environment.
Technical experience or related training in drafting and engineering.
Bachelors (4-year college) degree or Associates (2-year) degree with College courses completed in engineering, math, business administration or marketing.
Demonstrate the ability to read, comprehend and analyze technical information including blueprints and quotation cut sheets.
Demonstrate knowledge of AMERICAN products and applications.
Demonstrate sales ability.

Responsibilities

Serve as AMERICAN's single point of contact for customer-related service and project management matters.
Provide direct, timely assistance and decision-making support for all customer requests.
Manage all order-related activities, including bidder questions and quotes, status inquiries, order changes and substitutions, as well as complaints, claims, and backcharges.
Proactively anticipate and manage customer service–related issues.
Act as a "virtual" team leader by coordinating supplemental team members across the organization.
Maintain accurate and complete project documentation throughout the life of each project.