Project Coordinator
About The Position
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com [https://pavion.com/] Pavion and our family of companies are seeking a talented and motivated Project Coordinator to join our security business unit.
Requirements
- 2+ years of customer service, dispatch and/or tech support experience
- High School Diploma
Nice To Haves
- Able to navigate computer based ticketing system
- Experience managing schedules
- Strong multi-tasking and documentation skills
- Detail oriented and analytic problem solver
- Mechanical/technical aptitude
- Customer service attitude
- Ability to multi-task under pressure
- Time management and ability to meet deadlines
Responsibilities
- Respond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)
- Determine the appropriate course of action and follow through to ensure resolution
- Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
- Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
- Manage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
