Project Coordinator

Layer 9•Suffolk, VA

About The Position

At Layer 9, successful projects don’t happen by chance. They succeed because disciplined, detail-driven professionals guide them from the first client conversation to the final closeout. If you excel at bringing order to moving parts, coordinating people and information, and keeping expectations aligned, this role is built around your strengths. We are looking for a Project Coordinator who thrives in a client-facing environment, enjoys being the communication hub, and takes pride in owning the entire project life cycle. You will support engineers, interact directly with clients, and ensure that every project is executed with consistency, accuracy, and professionalism. As a Project Coordinator at Layer 9, you will oversee the entire flow of each project from intake and scheduling through execution, quality assurance, and final closeout. You will review communications, keep schedules organized, maintain project documentation, and act as a central point of contact for clients, vendors, and internal teams. You will also serve as an active support partner during key phases of execution, periodically jumping in with the team onsite or remotely, validating progress, assisting the engineering team, and ensuring work aligns with scope and expectations. This role is an excellent fit for someone who excels in organization, coordination, communication, and attention to detail, and who also enjoys contributing hands-on to installations when needed. Why Layer 9? Layer 9 is an MSP that values high performance and high morale. We provide growth opportunities through training, certifications, and leadership development while also making space for team events, family-friendly gatherings, and generous PTO. You will be part of a team that prioritizes structure, communication, and accountability without unnecessary bureaucracy.

Requirements

Someone who is naturally strong in organization, coordination, communication, and detail-oriented work, and who also enjoys physically assisting with installations when necessary
Two or more years of experience in project coordination or technical support (MSP experience preferred)
A proactive, forward-thinking mindset with the ability to anticipate needs and potential risks
Clear and confident communication skills with both clients and internal teams
Ability to thrive in a fast-paced, deadline-driven environment
Working knowledge of IT environments including Windows Server, Microsoft 365, Active Directory, Microsoft AVD, Intune, Entra join, virtualization, and networking

Nice To Haves

PMP certification recommended but not required

Responsibilities

Oversee the project board, timelines, schedules, and coordination of resources
Review client and vendor communications to identify design requirements, scheduling updates, and project needs
Coordinate and confirm all project scheduling, site visits, and client meetings
Lead or participate in internal and client kickoff meetings
Periodically jump in with the team onsite or remotely, validating progress, assisting with implementation tasks, and ensuring work aligns with scope and expectations
Monitor progress against established timelines and budget expectations
Ensure client updates are captured and reflected in schedules
Perform quality assurance checks before project closeout
Complete all closeout documentation, checklists, and communications
Serve as a primary point of contact for scheduling, status updates, and scope clarification
Respond to client inquiries in a clear and timely manner
Identify out-of-scope work and assist in refining Statements of Work
Maintain coordinated communication between internal teams, clients, and vendors
Oversee fleet-related tasks including registration renewals, inspection scheduling, and vehicle service appointments