Project Coordinator

Interior Logic Group•Pewaukee, WI

30d

About The Position

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. Job Summary: The Crew2 Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.

Requirements

Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes
Excellent communication skills - verbal and written
Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes
Customer-focused; continuously seeks excellence and understands how to create it
Knowledge of Crew2's programs and services
Building trades experience
Strong problem-solving experience and skill
Creative and resourceful
Able to manage multiple, sometimes conflicting demands

Responsibilities

Ensures that daily installations are coordinated on a timely basis and actively managed; this includes: Connecting with customers to discuss installation timeframes and manage expectations Responding to incoming customer calls Following up with customers once work is completed to ensure complete satisfaction
Serves as a primary contact and problem solver for customers when issues arise
Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
Ensures that daily installations are coordinated on a timely basis and actively managed; this includes: Dispatching work orders to service providers Connecting with customers to manage expectations and ensure preparedness Ensuring that work is completed and customer is completely satisfied
Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
Ensures that providers are paid on a timely and accurate basis
Participates in and supports the Production Team in a way that allows people to be their best
Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart