Project Coordinator

Empower Home Services • Clovis, CA

10d

About The Position

Empower Solar is a full service, residential solar installer looking for experienced and driven individuals to join our ever-expanding team. We are currently looking for a Project Coordinator to ensure all paperwork is complete and ready to submit to utility.

Requirements

• Minimum of 1 year of experience in the solar and or customer service industry
• Excellent written and verbal communication skills
• The ability to work under pressure and handle challenging situations
• Confidence, drive, enthusiasm and a sense of responsibility
• Excellent complex multi-functional project and people management skills
• Excellent analytical, quantitative, organizational, and prioritization skills
• Ability to discuss strategic and sensitive issues in a confidential manner
• High school diploma, GED, or equivalent

Nice To Haves

• Minimum 1-2 years of knowledge in the solar industry
• Minimum 1-2 years of customer service experience

Responsibilities

• Assigned 230-270 active projects
• Interact with customers and sales reps via telephone, email, or text messages to resolve questions and provide updates
• Review all front-end accounts daily to ensure accounts move quickly and efficiently
• Review newly assigned accounts daily to check for all needed documents (financing, install documentation)
• Assisting with customer service inbound line as needed fielding customer questions and service request
• Update homeowners each week as to the current project status and work to obtain any items needed
• Review all email and CRM notifications daily
• Notify homeowners of system layouts and assist with any changes needed
• Work closely with the roofing department to sign documents and schedule installation
• Assist with obtaining homeowner signatures on all needed forms

Benefits

• We offer employees working full-time comprehensive benefits, including health coverage (medical, dental and vision) paid Holidays off, and Sick Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees