Project Coordinator
About The Position
Responsibilities • Provide administrative, project, and operational support to the Assistant Director and management team, including calendar coordination, document preparation, and meeting support • Support daily operations of a high-volume call center and reception area, including coordinating schedules ,managing workflows, and assisting with front-line administrative needs as required • Prepare and maintain project documentation such as task lists, workflows, timelines, and deliverables related to call center operations, reception processes, and departmental initiatives • Collaborate with internal teams to develop clear communications and materials for both internal staff and external members, particularly related to enrollment, scheduling, and service processes • Assist with monitoring call center and reception workflows to identify bottlenecks, service gaps, and opportunities for improvement • Conduct research on internal policies, procedures, and documentation; summarize findings for leadership and assist in establishing standards and best practices • Collaborate with staff to organize, develop, and maintain comprehensive standard operating procedures (SOPs) and internal documentation for call center and reception functions • Track project milestones, document changes, and flag risks or issues related to service delivery, staffing, or communications • Assist in preparing reports and summaries related to service volume, response times, and operational outcomes for internal and external stakeholders • Perform additional administrative, project-based, and operational duties as assigned by management Qualifications • Bachelor's degree in communications, English or other relevant fields, or equivalent years of work experience required • Minimum four (4) years' experience in administrative support, project coordination, operations, or customer service required, preferably in a high-volume call center or front-desk environment • Demonstrated ability to support fast-paced operations while managing multiple priorities and • deadlines • Strong organizational and documentation skills, including experience creating workflows, SOPs, and • tracking deliverables • Excellent written and verbal communication skills, with the ability to interact professionally with • staff, members, and external stakeholders • Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and comfort using databases or • CRM systems (Salesforce or similar preferred) • Attention to detail and ability to manage sensitive information with discretion • Strong problem-solving skills and ability to adapt to changing operational needs • Ability to work collaboratively across teams and support both administrative and front-line • operational functions • Ability to work flexible hours, including some evenings and weekends
Requirements
- Bachelor's degree in communications, English or other relevant fields, or equivalent years of work experience required
- Minimum four (4) years' experience in administrative support, project coordination, operations, or customer service required, preferably in a high-volume call center or front-desk environment
- Demonstrated ability to support fast-paced operations while managing multiple priorities and deadlines
- Strong organizational and documentation skills, including experience creating workflows, SOPs, and tracking deliverables
- Excellent written and verbal communication skills, with the ability to interact professionally with staff, members, and external stakeholders
- Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and comfort using databases or CRM systems (Salesforce or similar preferred)
- Attention to detail and ability to manage sensitive information with discretion
- Strong problem-solving skills and ability to adapt to changing operational needs
- Ability to work collaboratively across teams and support both administrative and front-line operational functions
- Ability to work flexible hours, including some evenings and weekends
Responsibilities
- Provide administrative, project, and operational support to the Assistant Director and management team, including calendar coordination, document preparation, and meeting support
- Support daily operations of a high-volume call center and reception area, including coordinating schedules ,managing workflows, and assisting with front-line administrative needs as required
- Prepare and maintain project documentation such as task lists, workflows, timelines, and deliverables related to call center operations, reception processes, and departmental initiatives
- Collaborate with internal teams to develop clear communications and materials for both internal staff and external members, particularly related to enrollment, scheduling, and service processes
- Assist with monitoring call center and reception workflows to identify bottlenecks, service gaps, and opportunities for improvement
- Conduct research on internal policies, procedures, and documentation; summarize findings for leadership and assist in establishing standards and best practices
- Collaborate with staff to organize, develop, and maintain comprehensive standard operating procedures (SOPs) and internal documentation for call center and reception functions
- Track project milestones, document changes, and flag risks or issues related to service delivery, staffing, or communications
- Assist in preparing reports and summaries related to service volume, response times, and operational outcomes for internal and external stakeholders
- Perform additional administrative, project-based, and operational duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
