Project Coordinator, Smartpress

The Bernard Group Inc•Chanhassen, MN

13d•Hybrid

About The Position

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all). We are looking for an enthusiastic Project Coordinator to join our Smartpress team. You’ll be part of a talented group that collaborates to deliver world class products to our customers. This role ensures print jobs are set up correctly and that customer orders are accurate. They are responsible for communicating all relevant information between customers and our production team for the timely delivery of printed items while working closely with Sales, Project Managers, Prepress, and other teams.

Requirements

customer service experience
a focus on quality
strong problem solving skills
experience assisting customers via phone, chat and/or email
ability to multi-task in a fast-paced transactional environment
strong written and verbal communication skills
knowledge of the printing industry
a “customer centric” approach
Experience in a customer facing role (in person or via telephone, email) or completion of a 2-year or 4-year educational program post high school
Above average skills using computer-based software programs
able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
willing to admit when you make a mistake (it happens to the best of us)
fiercely loyalty to both our customers and teams
trustworthy, reliable, and easy to get along with
enthusiastic and eager to take on new challenges
adaptable and willing to wear whatever hat gets the job done

Nice To Haves

prior experience in large and/or small format print production
knowledge of editing and management software, including InDesign, Illustrator, Photoshop, Acrobat, Enfocus Pitstop.

Responsibilities

successfully oversee a large number of customer jobs to ensure orders are completed in a timely manner and tight deadlines are met.
assist customers with questions about paper stocks, project timing, and production processes.
be a key contact between customers and internal production teams.
provide customer support in quality control and advise customers on reorders, shipping options and other variables.
work efficiently in a highly transactional environment, overseeing hundreds of customer jobs at the same time.
maintain customer relationships (primarily email-based inquiries, some phone conversations) in a timely manner; identify and assess customer needs to resolve issues and achieve customer satisfaction.
proactively communicate any changes with customers and identify potential concerns.
strong multitasking abilities capable of handling tight deadlines and high volume of work.
perform other duties as assigned by management.