Project Coordinator

TEKsystems•Winston-Salem, NC

8d•$30 - $42•Hybrid

About The Position

Customer is looking for a Loyalty Specialist who is technically fluent but non-coding professional who can partner closely with AEM team to ensure points are configured in a timely manner with their SLA's to ensure readiness for authoring and integrate within their Loyalty platform (LoyaltyPlus). Main day to day responsibilities: -RMP screenshots and submission, as needed, for Rewards components -Creation and point configuration for business as usual activities (polls, videos, surveys) in LoyaltyPlus >Partner closely with AEM team to ensure points are configured in a timely manner with their SLA's to ensure readiness for authoring >QA/troubleshoot any issues >configuration of SKU Bonus, Periodic Point Promotion -Manage intake of of call center emails around Rewards >Majority of client calls revolve around "gift card delivered, but not received" +Call center will run through their script to try to help the consumer find the gift card, but if the consumer is still unable to find it, they will submit a ticket on an ADO board the Rewards team set up +Contractor will be responsible for creating new gift card link for the call center to send to client +If they ticket requires any further escalation, they will tag in Rewards Ops Manager and DBS, who will work with digital agency -Organize and schedule staging calls -As needed administrative tasks as assigned by Sr. Manager and Lead Manager

Requirements

loyalty program
reward programs
Project coordination
AEM
AEP
adobe campaign
power bi
workfront
timeliness
attention to detail
comfortable working in technological systems (Adobe Workfront, proprietary systems (LP), JIRA/ADO, etc.)

Nice To Haves

Familiarity with AEM components (e.g., templates, assets, workflows)
Experience working with Adobe Campaign, AEP, Adobe Workfront

Responsibilities

RMP screenshots and submission, as needed, for Rewards components
Creation and point configuration for business as usual activities (polls, videos, surveys) in LoyaltyPlus
Partner closely with AEM team to ensure points are configured in a timely manner with their SLA's to ensure readiness for authoring
QA/troubleshoot any issues
Configuration of SKU Bonus, Periodic Point Promotion
Manage intake of of call center emails around Rewards
Create new gift card link for the call center to send to client
Organize and schedule staging calls
Administrative tasks as assigned by Sr. Manager and Lead Manager