Project Coordinator

SERVPRO - Creative Cost Control Corporation•Salem, VA

6d•$15 - $17•Onsite

About The Position

Do you love helping people through difficult situations? Then don’t miss your chance to join our Team as a new Project Coordinator. In this position, you will be making a difference each and every day supporting our production in the field from the office. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our job is to put people's lives back together after they have experienced a disaster in their home or business. This position is integral to our organization and our success! As a valued employee, you will receive: Competitive pay rates 401k matching Health insurance Paid time off(PTO) and 8 paid holidays Paid training, certifications, and uniforms Job Description: Support multiple Estimator/Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems from the office. Assist in the coordination, scheduling and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.

Requirements

Business experience preferred
Working knowledge of current business software technologies
Superb customer service, administrative and verbal and written communication skills
Experience in the commercial cleaning and restoration or insurance industry is desired
Experience in writing estimates and the job file process Formal Education/Training is desired
High school diploma/GED

Nice To Haves

Associates/bachelor’s degree preferred

Responsibilities

Support, facilitate and coordinate the work of multiple project teams and Estimators/Project Managers
Identify and remove barriers to successful completion of overall projects
Assists in answering phones and sends First Notice Of Loss as needed
Serve as primary point of contact with external vendor representatives, project managers, estimators and customers (Job File Communications and Reporting)
Serve as secondary contact as needed for insurance adjusters
Maintain internal communications
Maintain external communications
Prepare job file reports
Complete and review job file documentation for final upload and the audit process
Review accuracy of PM/estimators estimates in comparison to dry report and client guidelines.
Complete job file audit process
Perform job close-out
Assemble emergency service estimates
Develop customer material allowances and selection sheets
Complete and track contracts, invoices, submittals and estimates (Job File Documentation)
Review and validate initial field documentation
Create preliminary estimate
Perform daily job file coordination
Perform job file backup
Provide timely project status updates to Project Managers/Estimators
Maintain project work schedules and files (Job File Coordination)
Monitor job file status
Monitor job file audit status
Maintain job file WIP’s
Perform job file backup
Collect production daily site reports and review Drybook plus partner with Crew Chiefs (Lead Technicians) to make any necessary changes
Prepare change orders and supplements
Schedule deliveries of dumpsters and/or restrooms
Facilitate customer warranty and Certificate of Satisfaction Form (COS)
Ensure quick and accurate billing is provided to accounts and receivables
Assists with collections
Ensure insurance compliance guidelines are met
Additional duties as needed
Maintain project files
Attend company meetings
Perform production work as necessary
Backup office compliance manager as needed
Train other team members as needed
Assists with resolving customer escalations