Project Coordinator Repairs

Emergency Restoration Experts, LLC.•Charlotte, NC

34d•Onsite

About The Position

EARTH. FIRE. WATER. AIR. If you wield the power to harness these elements, keep reading… Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry. So, what does it mean to be a TITAN? To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that… OUR CORE VALUES WORK HARD & HAVE FUN DOING IT OWN IT FAITH FAMILIES FIRST GROWTH-DRIVEN MINDSET Summary of Responsibilities Under general supervision, assists the Manager(s) with the administrative and accounting functions of managing jobs.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Previous experience working in the Construction and/or Insurance industry is preferred
Strong customer service skills. Must be able to effectively demonstrate a positive brand awareness through all interactions with customers for mitigation
Ability to communicate effectively with all departments
Must be able to effectively operate and navigate Dash. All notes, documents and interactions will be tracked through Dash
Must possess computer and internet skills
High School Diploma or GED

Responsibilities

Create and maintain a Central Job File for each job and ancillary files where needed
Ensure the project managers maintain complete and accurate data to enable efficient and effective production management
Professionally and effectively address customer concerns and follow through to resolution
Project tracking and reporting, including adjusting the project database, updating production boards, recurring reports, and creating new reports when needed
Act as secondary representative to client. Provide metrics on revenue, costs, collections and work load
Assist with other office and mitigation functions as needed.
Accurate invoicing and progress billing
Ensure project managers collect on every job to maintain minimal AR 30-60 and 0 AR over 60 days
Create profit margins for each job prior to job commencing. Track status through each phase of job
Assist with the creation of work orders
Maintain contact with all current Repairs customers to evaluate job satisfaction and progress