Project Coordinator (ISP / Telecom)

VIVANT CORP•Farmers Branch, TX

6d•$50,000 - $75,000•Onsite

About The Position

Vivant is seeking an experienced Project Coordinator to own the end-to-end coordination of commercial telecom projects. This role is responsible for driving projects from signed agreement through installation, port completion, carrier disconnects, and clean handoff to billing and support—without requiring constant direction. This is an ownership role, not task execution. What This Role Is NOT Not a reactive ticket-only role Not a handoff-based coordinator position Not a role that waits for instructions at every step Not residential telecom or call-center support

Requirements

2+ years of experience in commercial telecom (not residential)
Direct experience working with ISPs: AT&T, Verizon, Spectrum, Comcast, Cox
Strong understanding of number porting (LOA, FOC, rejections, partial ports)
Experience coordinating across sales, install, support, and billing
Professional, well-mannered, highly organized, and self-motivated
Demonstrated sense of urgency and bias for action
Strong verbal and written communication skills
Reliable phone and internet connectivity
Problem solver who can think beyond scripts and checklists
EXTREMELY well organized & punctual
Multitasking abilities are a must
must be a self-starter, out-of-the-box thinker, problem solver
be able to work under pressure, keep organized, and look for solutions
seek out solutions when they hit a roadblock instead of dropping the task and forgetting it

Responsibilities

Work directly with Sales, Support, and Accounting to gather and verify client information
Call prior carriers to confirm contract status, obligations, and disconnect requirements
Document all findings accurately in Utiliko
Identify risks before contracts are signed and flag issues early
Serve as the central liaison between internal teams, carriers, vendors, and the client
Conduct onboarding with new clients
Attend sales KT meetings and translate requirements into action
Ensure parts are ordered, installs scheduled, ports submitted, and timelines tracked
Proactively manage client expectations when timelines change
Push carriers and vendors to meet commitments
Make independent decisions to keep projects moving forward, escalating only when appropriate
Confirm successful installs and completed ports
Coordinate the disconnection of legacy services
Ensure billing setup is completed correctly in Utiliko
Identify and collect past-due balances when applicable
Create and route support tickets with clear documentation
Maintain complete, accurate project documentation
If it’s not documented in Utiliko, it’s considered not done
Create SOPs, workflows, and training videos
Continously improve processes to reduce friction for clients and internal teams