Project Coordinator II

COMTECH TELECOMMUNICATIONS•Broomfield, CO

10h•Onsite

About The Position

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. The company fosters a unique culture of innovation and employee empowerment, driving a relentless passion for customer success. With multiple facilities located throughout the United States and globally, Comtech leverages its presence, technology leadership, and decades of experience to create innovative communications solutions. This Project Coordinator II role is within the Ops Engineering Department, reports to the Vice President, NOC & Field Services, and is a P2 level position, with a preferred location in Broomfield, CO.

Requirements

Proven experience in project coordination, task tracking, and status reporting.
Experience supporting or participating in process-driven operational environments (NOC, ITSM, Service Operations, or similar).
Demonstrated ability to facilitate meetings and coordinate cross-functional teams.
Experience developing and delivering virtual training sessions (live or recorded).
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to identify process gaps and support continuous improvement initiatives.
Foundational understanding of AI concepts and tools, including: Basic knowledge of language models (LLMs) and their practical applications, Familiarity with chatbot or automation platforms, Understanding of how AI can be applied to operational workflows (e.g., ticketing, monitoring, knowledge management).
Ability to coordinate technical initiatives without requiring deep engineering expertise.
Excellent written and verbal communication skills, including the ability to present information clearly to technical and non-technical audiences.
Proficiency with collaboration and project tracking tools, including ClickUp or similar platforms.
Competency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
Strong attention to detail with a focus on quality and process adherence.
Ability to work independently while maintaining alignment with leadership direction.
2+ years of experience in project coordination, operations support, or training delivery.
Bachelor’s degree in Business, Information Technology, or related field, or equivalent work experience.

Nice To Haves

Experience in a NOC, Service Operations, telecommunications, or public safety environment preferred.
Familiarity with ITIL concepts (Incident, Problem, Change, Knowledge Management) preferred.
Exposure to AI, automation, or digital transformation initiatives in an operational environment is strongly preferred.
Experience with training development tools, documentation platforms (e.g., Confluence), or reporting tools is a plus.

Responsibilities

Assist in driving process improvement initiatives across the NOC and Field Services organizations, aligned with Service Operations practices (Problem, Change, Knowledge, and Reporting).
Support the coordination and execution of Service Operations programs, ensuring tasks, timelines, and deliverables are tracked and completed.
Serve as a backup facilitator for core operational processes, including: RCA / Problem Management sessions, CAB (Change Advisory Board) coordination, Knowledge Management reviews and governance activities.
Lead and support training initiatives for NOC and Field Services teams, including: Development and delivery of virtual training sessions, Creation and maintenance of training materials, SOPs, and job aids, Ensuring operational readiness for new processes, tools, and workflows.
Maintain and monitor project plans, schedules, and action items using tools such as ClickUp.
Facilitate project and operational meetings, including: Capturing and distributing meeting minutes, Tracking action items, risks, and decisions, Following up to ensure completion and accountability.
Partner with Service Operations leadership to analyze operational data, identify trends, and support continuous improvement efforts.
Assist in the development of operational dashboards and reporting artifacts to support leadership visibility.
Coordinate cross-functional efforts between NOC, Field Services, Engineering, and other stakeholders to ensure alignment and execution.
Track and document risks, issues, and dependencies, escalating where appropriate and supporting resolution efforts.
Ensure adherence to defined processes, standards, and documentation practices across Service Operations.
Support audit readiness efforts by ensuring documentation, training records, and process artifacts are current and accessible.
Support the identification, coordination, and execution of AI and automation initiatives across NOC, Field Services, and Service Operations.
Maintain a centralized backlog of AI and automation opportunities (e.g., ticket automation, alert correlation, AI-assisted documentation, chatbot workflows).
Coordinate pilot programs and deployments of AI-enabled tools, including language models, bots, and workflow automation platforms.
Partner with technical teams to translate operational needs into AI-assisted solutions (e.g., reducing MTTR, improving ticket quality, enhancing customer communication).
Assist in evaluating and documenting use cases for AI technologies such as conversational bots, AI transcription, and knowledge generation.
Track performance metrics and outcomes of AI initiatives, including efficiency gains, ticket reduction, and operational improvements.
Support training and adoption of AI tools by developing guidance, SOPs, and enablement materials for operational teams.
Ensure AI initiatives align with existing operational processes, governance, and compliance requirements.