Project Coordinator I

Aston Carter•Seattle, WA

7h•$25 - $27•Remote

About The Position

This position offers a dynamic opportunity to thrive in a fun and fast-paced environment. As a Project Coordinator, you will engage in extensive phone and email communication with customers, utilizing a variety of software tools to manage customer accounts, research policies, and identify effective solutions. You will work collaboratively within a team and communicate with other departments to ensure customer satisfaction.

Requirements

At least 2 years of experience in a corporate setting.
Experience in customer service and working with high-volume processes.
Working knowledge of Microsoft Office Applications.
Ability to work weekends and overtime as required.
Authorized to work in the US without sponsorship.

Nice To Haves

Associate's Degree required; Bachelor's degree preferred.
Aptitude to quickly learn new systems and software.
Strong organizational, multi-tasking, and follow-up skills.
Excellent oral and written communication skills.
Experience in project coordination and management.
Experience providing customer support internally in a corporate setting.

Responsibilities

Provide members with a personalized creative experience.
Coordinate the entire lifecycle of member projects.
Ensure stellar customer satisfaction at all times.
Collaborate with Publishing teams to enroll members in the appropriate service package.
Work with internal departments to deliver a quality product promptly.
Utilize software systems to navigate and monitor customer accounts proactively.
Meet all performance and quality metrics.
Initiate and drive process improvement projects within the department to completion.