Project Coordinator, Customer Support
About The Position
The Project Coordinator, Customer Support is an integral member of the customer support organization. Committed to providing excellent customer support, is responsible for critical communication with our customers and technical departments in the generation of customer estimates, proposals, and service orders: follow-up and review with customers (both internal and external), processing purchase orders to vendors when needed and invoicing based on actual time and material. Coordination includes interfacing with external and internal customers, to determine requirements, communication with technical departments and field service personnel, estimating and service project generation.
Requirements
- Five (5) years of technical Customer support and administrative experience.
- Excellent time management /organizational skills.
- High degree of accuracy, attention to details
- Excellent verbal and written communication
- Technical aptitude; familiarity and experience with Industrial Equipment
- Advanced computer skills; including proficiency in the most recent version of Microsoft Word, Excel, Teams and Outlook
- Periodically required to work extended hours, as needed.
Nice To Haves
- Previous project coordination experience a plus
- ERP experience is a plus.
Responsibilities
- Maintain excellent customer relationships by communicating with the customer concerning their inquiries and concerns in a timely manner, with accuracy and professionalism.
- Work with sister companies and internal technical personnel to define solutions; generate estimates and proposals for submittal and discussion with customers. Continually follow up with customers and technical groups informing them of status of proposals and to clarify additional details that may be required.
- Assist in setting up new service projects in terms of invoicing, purchase order generation.
- Generate & process service support orders, proposals and estimates while remaining flexible to shifting priorities.
- Generate and manage purchase orders to vendors, coordination of invoices.
- Review estimated versus actual for projects, including reviewing and reconciling time sheets and expense reports for field technicians.
- Assist with project management activities directly related to Customer Support projects.
- Prepare and send out various documents from customer purchase order thru final invoicing.
- May be assigned to special projects or required to perform other duties as assigned.
- Timesheet reporting via UKG and Expense Reports, currently processed using an excel spreadsheet are a key area this position takes care of.
Benefits
- Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
- 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
- Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
- Ancillary Insurances: Including vision, accident, and critical illness insurance.
- Generous Paid Time Off: Achieve the optimal work-life balance.
- Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
- Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
