Programs Field Representative
About The Position
This position may be located in Oklahoma City or Norman, Oklahoma. Programs Field Representative - H11A H11A Annual Salary $54,275.15 + Full State Employee Benefits Summary: This position with the ADvantage Waiver Administration is a hybrid in-person/telework position. It has the potential to be full-time in person in the future. The candidate will need to provide a high-speed Internet connection (not a hotspot) to work remotely. If the candidate cannot maintain connectivity, they will work from an OKDHS office. Job Responsibilities: This position will work directly with the state Electronic Visit Verification system and serve as a subject matter expert on EVV requirements, as well as assist with federal compliance requirements efforts. They will offer support to other ADvantage Waiver Administration departments. This position requires the use of several state enterprise systems to coordinate communications. This position will be analyzing, providing supporting information, and case documentation for the following (among other tasks): Provider Support (Harmony system) Audit team, Provider Relations, and Escalated Issue team inquiries Creating regular reports and documenting findings Potential to research fraud, waste, and abuse Make and take Provider phone calls on a limited basis Represents the ADvantage Program among several independent providers and state-contracted vendors Exhibits strong knowledge and practice of customer service standards Analyze data received through the EVV system. Surveys and audits Provider agencies on their usage of the EVV system and make recommendations for program development to meet federal requirements
Requirements
- A master’s degree and three years of professional experience in social work, child support, adult protective services, child welfare, early childhood development and education, guidance and counseling, nursing, intellectual disability, probation and parole, public administration, community-based prevention and diversionary youth services programs, juvenile justice, rehabilitation counseling, vocational evaluation or vocational rehabilitation; -or- An equivalent combination and experience, substituting 1 additional year of qualifying experience for each year of the required education.
- Professional experience in the fields listed must have been the primary job responsibility to be considered qualifying.
- Incidental performance of professional work in any area(s) shall not be considered.
Responsibilities
- Work directly with the state Electronic Visit Verification system and serve as a subject matter expert on EVV requirements
- Assist with federal compliance requirements efforts
- Offer support to other ADvantage Waiver Administration departments
- Use several state enterprise systems to coordinate communications
- Analyze and provide supporting information and case documentation for Provider Support (Harmony system), Audit team, Provider Relations, and Escalated Issue team inquiries
- Create regular reports and document findings
- Research fraud, waste, and abuse
- Make and take Provider phone calls on a limited basis
- Represent the ADvantage Program among several independent providers and state-contracted vendors
- Exhibit strong knowledge and practice of customer service standards
- Analyze data received through the EVV system
- Survey and audit Provider agencies on their usage of the EVV system and make recommendations for program development to meet federal requirements
Benefits
- Full State Employee Benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Number of Employees
251-500 employees
