Programs Field Representative - Investigations

State of Oklahoma • Coweta, OK

4d • $67,065

About The Position

Positions in this job family serve as liaison between the state or area office of a large agency and field offices which are involved in the delivery of social services, juvenile services or rehabilitation services on a statewide basis.

Requirements

• Education and Experience required at this level consists of a master’s degree and three years of professional experience in social work, child support, adult protective services, child welfare, early childhood development and education, guidance and counseling, nursing, intellectual disability, probation and parole, public administration, community-based prevention and diversionary youth services programs, juvenile justice, rehabilitation counseling, vocational evaluation or vocational rehabilitation; or an equivalent combination of education and experience, substituting one year of additional qualifying experience for each year of the required education.
• Applicants must be willing and able to perform all job-related travel normally associated with this position and possess a valid driver’s license.
• Knowledge of agency policies and procedures; of all state and federal legislation related to assigned agency programs; of sound methods of community organization and planning; and of current social and economic problems.
• Ability is required to evaluate programs; to communicate effectively, both orally and in writing; and to interpret and apply policy material.

Responsibilities

• Regularly visits local provider agencies as a representative of Office of Client Advocacy to ensure proper interpretation and uniform application of investigation policies, procedures, rules and regulations.
• Appropriately applies investigative skills, to include interviewing and engagement, critical thinking, and safety-based decision-making.
• Regularly updates the Investigations Handbook and Investigator Tool Kit.
• Help create and regularly reviews and updates standardized investigations’ onboarding training.
• Seeks out additional training opportunities for investigators
• Serves as backup to assign VA investigations to VA investigators and complete law enforcement notification letters.
• Regularly updates training guide for new investigators after updates.
• Schedules quarterly I-Team meetings including creating an agenda with topics.
• Plans and Schedules monthly Lunch and Learns with investigators.
• Work closely with managers of new staff to train and organize shadow opportunities with experienced investigators.
• Tracks trends of number of cases assigned, types of cases assigned, peaks in facilities with assigned investigations, peaks in time periods of increased assignments and tracks investigative outcomes by allegation and finding.
• Being present in the office is an essential function of this job
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.
• Applicants must be willing and able to fulfill all job-related travel normally associated with this position.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level