Programming & Events Manager

Trillium•Canton, MA

4h•Onsite

About The Position

Trillium is seeking a dynamic and organized Programming and Events Manager to join our team! In this position, you will play a key role in designing, coordinating, and executing a diverse calendar of events and community programming. This role is primarily based at Trillium’s Canton location with occasional travel to other locations. You will be expected to deliver high-quality experiences to our guests and ensure that every activation best represents the Trillium brand within budget. Exceptional organizational skills, creativity, and a strong understanding of event logistics are a must.

Requirements

Minimum 2–3 years’ experience in event management, programming, or hospitality leadership.
Demonstrated success in managing large-scale public events and private functions.
Demonstrated success in process improvement and initiative.
Ability to work independently, as well as lead and motivate event staff.
Organized and efficient with great attention to detail regarding event timelines and technical requirements.
Exceptional guest service skills and a collaborative presence with the Food and Beverage team.
Ability to remain calm under the pressure of live events and communicate clearly with vendors and staff.
Proficiency in Google Business Suite or equivalent, web based applications to include AI and research tools.
Willing to work a flexible schedule, including frequent weekends, nights, and holidays.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
Follow appropriate procedures for serving alcohol (e.g., TIPSs (Training for Intervention Procedures).
Analytical skills and a solid understanding of business management practices and strategies.

Responsibilities

Inspire a passionate team culture in support of consistent execution of Trillium’s programming goals.
Maintain and grow a comprehensive events calendar that drives foot traffic and aligns with cross-functional team initiatives.
Provide positive, actionable solutions when faced with complex event logistics or scheduling challenges.
Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner.
Direct work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant.
Lead, inspire, and educate restaurant staff to achieve their defined goals and results, consistently monitoring performance and ensuring event execution.
Monitor the market, consumer behavior and interests, and creatively suggest and actively solicit new programs and activations that build brand and revenue.
Support restaurant management and operations, as needed, to develop guest experiences and drive sales by getting to know the customer base.
Ensure customer satisfaction by establishing standards of service that align with Trillium hospitality expectations during all live events and private functions.
Collaborate with sales and marketing to drive awareness, participation, and ticketing efforts.
Analyze guest feedback and event performance metrics to continuously improve the programming experience.
Promptly respond to programming inquiries via email, phone, and in-person to secure bookings and partnerships.
Coordinate with vendors, performers, and internal staff to ensure seamless day-of execution, creating detailed, actionable plans.
Create and manage event budgets, reporting on a fiscal calendar on performance versus budget, using KPIs and standard metrics to support recommendations for continued growth and improvement of event operations.
Train staff on proper event execution; maintain SOPs and other event related guides and materials.
Maintain online event calendars, location signage, and other core promotional and awareness materials with support of marketing.
Schedule necessary equipment maintenance or rentals with the Facilities Manager via work orders.
Oversee health and safety compliance for all on-site activations.
Additional duties may be assigned as necessary.