Program Training Specialist - LTSS

Telligen•West Des Moines, IA

About The Position

As an Iowa Medicaid LTSS Competency-Based Training Specialist, you will be responsible for providing Competency-Based Training (CBT), technical assistance (TA), and consultation for Iowa Medicaid Long-Term Services and Supports (LTSS) providers and case managers. You will provide CBT with the outcomes of a better understanding of, and compliance with, state and federal regulations concerning service provision, increase provider staff competencies in provision of direct services, and to increase the CBT statewide among LTSS service providers and case managers. You will be responsible for Contract Management duties including accountability for contract metrics, deliverables, or project requirements. In this role you will: Collaborate with client to identify training needs and create or procure training for direct support professionals, and/or case managers. Serve as liaison with internal and external customers to ensure projects, plans, and/or products are completed satisfactorily. Serve as a representative of the Company at external client meetings. Promote company expertise and solutions to prospective clients. Partner with team members and internal/external customers as necessary, to determine and evaluate methods to encourage participation in the quality improvement and/or special project initiatives. Maintain positive relationships with internal and external clients to ensure continued participation. Monitors project expenses to ensure alignment with budget. What you will need: Four-year degree in a healthcare-related field or equivalent training and/or experience. 8 years experience in health care with an emphasis on research and project management. Experience with whole person, team-based approach to care. Knowledge of LTSS, and LTSS Waiver Programs. Understanding of what CBT is and how to make training competency-based in a meaningful way. A strong knowledge of federal state and rules and regulations for these programs and Evidenced-Based Practices. Three years of experience in project management or a major supervisory role with experience managing a major component of a healthcare operation or quality in an environment similar in scope to the Iowa Medicaid LTSS Program. Developing, implementing, and leading provider training. Experience working in a LMS (Learning Management System) Relevant master’s degree in Project Management, Learning Management, Staff Development, Education, Mental Health, Social Work, or other relevant fields preferred. Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and helth shape the future of health. Are you Ready? We’re on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

Four-year degree in a healthcare-related field or equivalent training and/or experience
8 years experience in health care with an emphasis on research and project management
Experience with whole person, team-based approach to care
Knowledge of LTSS, and LTSS Waiver Programs
Understanding of what CBT is and how to make training competency-based in a meaningful way
A strong knowledge of federal state and rules and regulations for these programs and Evidenced-Based Practices
Three years of experience in project management or a major supervisory role with experience managing a major component of a healthcare operation or quality in an environment similar in scope to the Iowa Medicaid LTSS Program
Developing, implementing, and leading provider training
Experience working in a LMS (Learning Management System)

Nice To Haves

Relevant master’s degree in Project Management, Learning Management, Staff Development, Education, Mental Health, Social Work, or other relevant fields preferred

Responsibilities

providing Competency-Based Training (CBT), technical assistance (TA), and consultation for Iowa Medicaid Long-Term Services and Supports (LTSS) providers and case managers
Contract Management duties including accountability for contract metrics, deliverables, or project requirements
Collaborate with client to identify training needs and create or procure training for direct support professionals, and/or case managers
Serve as liaison with internal and external customers to ensure projects, plans, and/or products are completed satisfactorily
Serve as a representative of the Company at external client meetings
Promote company expertise and solutions to prospective clients
Partner with team members and internal/external customers as necessary, to determine and evaluate methods to encourage participation in the quality improvement and/or special project initiatives
Maintain positive relationships with internal and external clients to ensure continued participation
Monitors project expenses to ensure alignment with budget