PROGRAM TECHNICIAN III

State of California • Sacramento, CA

76d • Onsite

About The Position

Under the general direction of the Supervising Program Technician III (SPT III) in the Phone, Mail, and Filing Unit's Mail Processing and Support section, the bilingual Program Technician III (PT III) works in the office to manage workload priorities based on business needs and performs a range of administrative and support tasks to facilitate the efficient processing of applications, customer inquiries and general program requisites.

The incumbent must provide oral and/or written translation of the English and Spanish minimum of 10% of the time while performing the duties and responsibilities of the position.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Requirements

• Fluency in the Spanish language
• Knowledge and experience of Microsoft Outlook, Word, Excel, Adobe Acrobat
• Good communication skills
• Use good judgment in decision-making
• Exercise creativity and flexibility in problem identification and resolution
• Manage time and resources effectively
• Be responsive to CAP management needs

Nice To Haves

• Positive attitude and highly motivated.
• Have excellent customer service skills.
• Ability to analyze information and make decisions in a competent and timely manner.
• Ability to work well with others and maintain good interpersonal relationships.
• Excellent organizational skills.
• Ability to ask effective questions, evaluates information, apply guidelines and procedures, and make accurate and timely decisions.
• Ability to work independently with minimum supervision.
• Ability to handle multiple priorities.
• Excellent verbal and written communication skills
• Ability to maximize utilization of computers to accomplish daily tasks.
• Maintain regular and predictable attendance.

Responsibilities

• Manage workload priorities based on business needs
• Perform a range of administrative and support tasks to facilitate the efficient processing of applications, customer inquiries and general program requisites.
• Provide oral and/or written translation of the English and Spanish minimum of 10% of the time while performing the duties and responsibilities of the position.
• Creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination.
• Provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees