Program Technician II - Interim

State of Vermont • Waterbury, VT

1d • Hybrid

About The Position

Work in a supportive work environment with a Monday-Friday schedule, eleven paid state holidays, in addition to a robust benefits package. DVHA's Clinical Operations Unit (COU) is seeking a new team member, to support clerical and paraprofessional work, to join our dynamic team. This role will help support the processing of medical and dental prior authorization requests into multiple systems to support a medical necessity determination by clinical staff. This process includes data entry and data abstraction. Other administrative tasks performed will be responding to faxes, emails, phone calls, form development, and capturing meeting minutes. Daily Hours/Schedule: 40 hours per week, Monday - Friday, 7:45am - 4:30pm, with a 45 minute lunch Remote or In-Person Requirements: In-person at minimum 3 days a week Location: Waterbury, VT Mission: The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service. Diversity, Equity, and Inclusion: As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here. Our State: Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies. We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities. Who May Apply This position, Program Technician II - Interim (Job Requisition #54048) , is open to all State employees and external applicants. If you would like more information about this position, please contact Kristen Allard at [email protected] . Please note that multiple positions in the same work location may be filled from this job posting. Resumes will not be accepted via e-mail. You must apply online to be considered. AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights. Environmental Factors Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Requirements

• Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
• High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
• One (1) year or more of experience as a Program Technician I with the State of Vermont.

Nice To Haves

• Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience of administrative work in an office setting, such as complex data entry and data retrieval from multiple systems, customer service, triaging phone calls, taking minutes, and scheduling meetings.
• Effective written and oral communication.
• Microsoft knowledge.

Responsibilities

• support the processing of medical and dental prior authorization requests into multiple systems to support a medical necessity determination by clinical staff
• data entry and data abstraction
• responding to faxes, emails, phone calls
• form development
• capturing meeting minutes

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees