Program Systems Director, Civil

The Legal Aid Society • New York, NY

18d • $161,000 - $171,000

About The Position

The Program Systems Director, Civil is a strategic leadership role responsible
for strengthening, integrating and advancing the technology systems, data
infrastructure and reporting capabilities of the Civil Practice. This position
serves as the primary bridge between the Civil Practice and the IT and
Operations teams to ensure that systems, databases, and digital tools
effectively support our operational efficiency, compliance and data informed
projects. The Program Systems Director will lead system implementation efforts,
including but not limited to the transition to a new case management system for
the Civil Practice. Working collaboratively across departments, this person will
align tech solutions with practice needs, staff workflows, and organizational
priorities. Using complex technical concepts, it will be essential to create
user-centered solutions, support the ethical and responsible use of technology
such as AI, and develop dashboards and reports that serve the Civil Practice and
its constituents. By strengthening systems, improving reporting and fostering
cross-departmental collaboration, the Program Systems Director plays a critical
role in ensuring that the Civil Practice operates efficiently, transparently,
and in alignment with the organization's mission and long-term strategy.

Requirements

• Bachelor's degree and at least six years of relevant experience, or an equivalent combination of post-secondary education and relevant work experience
• Proficiency in Microsoft Excel, including using basic formulas, functions, pivot tables, and data analysis
• Ability to lean, organize, and interpret data for reporting purposes
• Experience working with various systems and implementing IT-related projects
• Experience managing complex cross-functional projects and balancing a diverse group of stakeholders

Nice To Haves

• D. is strongly preferred
• Proficiency with data visualization tools (e.g., Microsoft Power BI, Tableau)
• Experience and knowledge in one or more substantive areas of law including but not limited to housing, immigration, employment, foreclosure, and community development is strongly preferred

Responsibilities

• Supporting IT Systems and Reporting Across the Civil Practice
• Evaluate technology needs across the Civil Practice and work closely with IT and Operations to identify and implement solutions that address the needs and objectives of the Civil Practice and its departments, in alignment with LAS’ overall IT strategy
• Lead the Civil Operations and Administration team’s work to implement, adapt, and strengthen internal workstreams related to existing and new systems, databases, and various reporting requirements
• related to the Civil Practice’s systems, databases, and reporting requirements
• Serve as the primary point within the Civil Practice on the transition to a new case management system, working directly with IT on development and implementation as it relates to the Civil Practice
• Facilitate cross-functional collaboration between the Civil Practice and IT, bridging technical conversations with the needs or questions of end users
• Work closely with IT and the General Counsel’s office on a comprehensive AI usage policy and best practices that address the Civil Practice’s use of AI
• Support technology development and implementation associated with Civil’s intake systems, including the use of AI to support the Helplines and associated projects
• Co-supervise with IT the AI architect and AI engineers working on AI Helpline project
• Responsible for updating and maintaining online resources related to the Civil Practice’s systems, including Sharepoint and other internal resources
• Create dashboards, charts, and reports using tools like Powerbi and Excel to report on or summarize data, including translating complex datasets or information into clear, actionable recommendations or takeaways
• Work with Civil Grants & Contracts team to ensure that all contractual IT related needs are met and costs are allocated correctly
• Leading Cross Functional Work Across Civil
• Lead cross-functional initiatives across Civil teams, aligning engineering, technology, and operational objectives
• Partner with Attorney-in-Chief, Civil and Civil AICs to assess, prioritize, and modernize the practice’s technology ecosystem
• Collaborate with IT and technology engineers to design, enhance, and scale digital systems and platforms
• Support with building out a small team to support this growing work across the Civil Practice over the coming years
• Professional Development and Other Duties as Assigned
• Participate in continuous professional development
• Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment
• Other duties as assigned

Benefits

• The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more.
• The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness.
• This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs.
• Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level