Systems Director

Compass Group•Southfield, MI

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.Job SummaryJob Summary: The System Director of Dining Services is a key leadership position directly responsible for the successful operation of multiple Food & Nutrition Services in more than one Acute Care Hospital in a given geography.

Requirements

Nine plus years of direct foodservice operational management experience with inventory and purchasing knowledge and control
Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
Strong supervisory, leadership, management and coaching skills
Strong communication skills both written and verbal
Ability to communicate on various levels to include management, client, customer and associate levels
Excellent financial, budgetary, accounting and computational skills
Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
ServSafe® Certified

Nice To Haves

B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus seven years of directly related experience preferred
Minimum of seven plus years of hospital or adult home/care experience preferred, depending upon formal degree or training
Previous experience in foodservice management operations of multi-unit acute care hospitals highly desirable
Previous P&L accountability or contract-managed service experience is desirable
Certified Dietary Manager certificate or Registered Dietitian preferred

Responsibilities

Ensures client, customer service/satisfaction with efficient cost effective management meeting and exceeding stated expectations at all sites
Manages all foodservice-related activities, including patient care, non-patient care (retail, cafeteria, catering etc), quality improvement, sanitation, infection control, and all hospital-related activities at all sites
Oversees systems and processes to ensure the strategic and operational objectives of the client for the system are met
Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.
Leads team of Directors within the system
Manages system budget
Other duties as assigned