Program Support Specialist

MMC Group • Corpus Christi, TX

2d • Onsite

About The Position

The Program Support Specialist provides operational and technical support to the center staff while assisting customers participating in workforce development programs. This role plays a key part in monitoring compliance, supporting customer engagement, and ensuring accurate documentation and reporting in alignment with program requirements.

Requirements

• Knowledge of workforce development programs and services
• Proficiency with word processing, spreadsheets, and general computer technology
• Strong customer service and interpersonal communication skills
• Excellent problem-solving, critical thinking, organizational skills, and attention to detail
• Strong verbal and written communication skills, including accurate documentation
• Ability to build and maintain effective working relationships with management, coworkers, board staff, and the public
• Ability to develop strategies and practical solutions in a fast-paced environment
• High school diploma or GED required
• Valid driver's license with proof of insurance and a safe driving record

Nice To Haves

• One year of relevant experience preferred
• Bilingual in English and Spanish strongly preferred

Responsibilities

• Review and examine compliance reports to ensure alignment with program guidelines and requirements
• Monitor customer contacts and communications, ensuring required participation hours are tracked and documented accurately
• Coordinate and file required documentation within customer case files
• Participate in customer hearings and submit appropriate documentation to relevant parties
• Identify opportunities to improve workforce services and support evolving labor market needs
• Perform additional related duties as assigned

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED