Program Support Specialist

MMC Group • Hurst, TX

6d • $21 • Onsite

About The Position

The Program Support Specialist (PSS) provides essential operational and technical support to workforce program staff and customers. This role plays a critical part in ensuring program compliance, accurate documentation, and consistent customer engagement across workforce services. The PSS works closely with internal teams, customers, and external stakeholders to support program requirements and service delivery.

Requirements

• Working knowledge of workforce development programs and services
• Proficiency with word processing, spreadsheets, and general computer applications
• Strong attention to detail with the ability to manage documentation and compliance requirements
• Excellent customer service and interpersonal skills
• Strong problem-solving, analytical, and critical thinking skills
• Clear and professional verbal and written communication skills, including formal documentation
• Ability to develop effective strategies and solutions within program guidelines
• Ability to establish and maintain effective working relationships with management, coworkers, Board staff, and the public
• High school diploma or GED required
• One year of relevant experience preferred
• Valid driver's license with proof of insurance and a safe driving record
• Ability to lift up to 10 pounds occasionally
• Requires standing, sitting, bending, and walking throughout the workday
• Requires visual acuity, speech, and hearing

Nice To Haves

• Bilingual in English and Spanish strongly preferred

Responsibilities

• Review, examine, and monitor compliance reports to ensure alignment with program requirements
• Track and monitor customer contacts and communications
• Coordinate required customer participation hours and maintain accurate documentation in original case files
• Participate in customer hearings and submit required documentation to appropriate parties
• Provide technical and operational support to workforce staff and customers
• Identify opportunities to improve workforce services and operational processes
• Maintain accurate records and ensure timely completion of assigned tasks
• Perform additional related duties as assigned to support program operations

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED