HudsonAlpha - Program Support Specialist

HudsonAlpha Institute for Biotechnology

6d

About The Position

The Program Support Specialist works collaboratively with educational program managers to plan and execute the non-instructional aspects of Educational Outreach programs. This position supports the success of these programs by coordinating necessary resources and information with both internal and external stakeholders and vendors. The Program Support Specialist also employs exceptional customer service standards to ensure a welcoming and comfortable experience for program participants.

Requirements

• Bachelor's degree in business related discipline preferred
• Minimum 2 years of related experience
• Service oriented with exceptional attention to detail and well-developed written and oral communication skills
• Strong organizational and project management skills with ability to multi-task and manage time and resources effectively
• Ability to excel within a fast-paced, highly collaborative team structure and a rapidly evolving, scientific industry
• Proficient in utilizing dynamic technologies (e.g., Microsoft Office, G-Suite, etc.) in a professional setting; Adobe CC suite competency a plus
• Highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization
• Excellent critical thinking, problem solving and analytical skills
• Demonstrates a high degree of integrity, professionalism, civility and ethics in all job-related activities

Responsibilities

• Provide non-instructional support for educational programs as directed by the program manager
• Develop, execute, and monitor registration/application processes, including coordinating the applicant selection process, collecting and archiving participant data, producing participant reports, etc.
• Research and select internal and external venues and caterers based on the specific needs of each program, including confirming and negotiating availability, amenities, menus, pricing, etc.
• Develop and execute strategies for marketing programs to target audience(s), in conjunction with the Communications department, including creating and maintaining collateral such as webpages, brochures and flyers that are consistent in tone and message, upholding HudsonAlpha Institute brand and image
• Compile and distribute pre-arrival information to participants, including processing any required participant forms and waivers
• Coordinate all onsite participant arrival/departure activities, including preparing name tags, implementing check-in/out procedures, distributing information and materials, etc.
• Procure all necessary resources and materials for program implementation, including referencing budgeted expenditures, obtaining quotes, tracking inventory, etc.
• Coordinate and submit all programmatic invoices and payment requests to the Finance department
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees