Program Support Specialist

Volunteers of America Ohio & Indiana•Indianapolis, IN

About The Position

Volunteers of America of Ohio and Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As a statewide organization, we have over 800 committed and caring/compassionate employees working in multiple impact areas. The Program Support Specialist will serve an integral role in ensuring the smooth operation of the program through providing organizational, clerical, and administrative support to supported staff as well as assisting in program activities and special projects as assigned. The Program Support Specialist may arrange intakes, track outcomes, and ensure the program has the supplies necessary to operate. They may also be responsible for managing and prioritizing referrals while maintaining a working relationship with referral sources and providing ongoing support to Program Director, Program Staff and referral sources as needed. We offer a generous benefits package including paid time off, medical, dental, vision, and a 403b with company match. Our work touches the mind, body, heart – and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services.

Requirements

Must have a High School Diploma
Must have a valid Ohio Driver’s License and must be insurable under Volunteers of America of Greater Ohio’s insurance carrier
3-5 years of previous administrative experience
Must be knowledgeable in software and computer applications such as Microsoft EXCEL
Must be able to clear a Federal Level background test
Must be highly organized and able to handle multiple projects
Ability to Operate in a trauma-informed and gender responsive manner
Ability to Operate in a culturally sensitive manner that celebrates the diversity of both team members and clients
This position offers flexible hours and requires some evening and weekend work
First Aid & CPR certification is required and must be maintained. VOAOHIN will provide certification if not already obtained
ability to clear a DCS background check (Behavioral Health Programs)

Nice To Haves

An associate degree is preferred
previous experience with Electronic Health Records and Medical Insurance (Behavioral Health Programs)

Responsibilities

providing organizational, clerical, and administrative support to supported staff
assisting in program activities and special projects as assigned
arrange intakes
track outcomes
ensure the program has the supplies necessary to operate
managing and prioritizing referrals
maintaining a working relationship with referral sources
providing ongoing support to Program Director, Program Staff and referral sources as needed