Program Support Manager

The company•Washington, DC

About The Position

Kadiak, LLC , a Koniag Government Services company, is seeking an experienced, motivated, career and customer-oriented Program Support Manager with a Secret clearance to support Kadiak and our government customer in Washington, DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The PSM shall liaise with client staff and have full authority to act on behalf of the Company within the scope of operations at the location, including personnel management and hire/fire authority. Essential Functions, Responsibilities & Duties may include, but are not limited to: Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards Responsible for Daily Reporting and with input from the Government Management staff, the PSM assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards Hire and manage a technically proficient and professionally capable staff throughout the life of the contract Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services Conduct continuous improvement activities to realize improved service delivery capabilities and performance Promote innovation, efficiency, and effectiveness Resolve problems with minimal disruption to the activities being performed under the contract. Respond rapidly to additional operational support requests and provide the appropriate levels of qualified staff Participate in conference calls and digital video conferences with CLIENT and other U.S. Government agencies May be requested to provide formal and informal briefings to visitors or at off-site conferences Support USG in ongoing studies and evaluations Ensure satisfactory conformance with contract provisions and performance metrics

Requirements

Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use
Knowledge and expertise in personnel management
Excellent oral and written communication skills
Advanced understanding of MS office applications (Excel, Word, Outlook, and PowerPoint)
Ability to prioritize workload for large teams and possess excellent organizational skills
Ability to interpret and apply regulatory material
Capable of performing duties of any Team Leader
Must be bonded if performing cashier closeout functions
Bachelor’s Degree
Eight (8) years of progressive management experience in a production or office environment, including
Four (4) years managing a team the size and scope of the Headquarter personnel assigned, including
Four (4) years managing seasonal/temporary work force, including
Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.

Nice To Haves

PMP certification (preferred)

Responsibilities

Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
Responsible for Daily Reporting and with input from the Government Management staff, the PSM assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads
Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
Conduct continuous improvement activities to realize improved service delivery capabilities and performance
Promote innovation, efficiency, and effectiveness
Resolve problems with minimal disruption to the activities being performed under the contract.
Respond rapidly to additional operational support requests and provide the appropriate levels of qualified staff
Participate in conference calls and digital video conferences with CLIENT and other U.S. Government agencies
May be requested to provide formal and informal briefings to visitors or at off-site conferences
Support USG in ongoing studies and evaluations
Ensure satisfactory conformance with contract provisions and performance metrics