Program Manager, Operations Support

DSV•Lancaster, TX

7d•$100,000 - $130,000

About The Position

The Program Manager, Operations Support, leads new business implementations and drives operational continuity across multiple sites. This position provides direction under the guidance of a Senior Team member, with less than 20% of leadership and oversight shared to ensure success. The Program Manager partners with Engineering to develop detailed process flows and layout plans, leads performance improvement initiatives and crisis management support, and oversee operational reviews for RFPs and implementation tollgates. Direct hyper care support for relocations, application migrations, and new launches, while managing UAT and volume stress testing. The role also assumes flexible operational leadership responsibilities to maintain continuity during hiring gaps or backfill transitions. Actively leads engagement in DQP sessions and cross-functional planning forums to drive successful outcomes. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Requirements

Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field (or equivalent experience).
4 - 6 years of experience in operations, logistics, or program management.
Demonstrated ability to design and implement process engineering solutions, drive operational enablement, and oversee complex system testing.
Analytical and problem-solving skills, with the ability to translate data into actionable strategies.
Skilled at managing multiple priorities across concurrent, enterprise-level projects while ensuring delivery on time and within budget.
Skilled leadership, communication, and collaboration skills, with experience guiding cross-functional teams and influencing senior stakeholders.
Familiarity with Lean, Six Sigma, and Kaizen methodologies, with a history of applying continuous improvement practices to achieve measurable results.
Mentoring team members to build capability and ensure continuity.
Proficient in Microsoft Office (Excel, Work, and Power Point)
Demonstrated proficiency in knowledge of applicable WMS systems
English (reading, writing, verbal)
Proficiency in business communication at all levels
Strong attention to detail accuracy and accomplish job task in a timely manner
Good organizational and personnel skills
Good communication skills, written and oral
Good leadership, supervision, and planning skills
Able to work flexible schedules, including nights and weekends, as required by the operation
Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments.
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Responsibilities

Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
Assists Operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.
Partners with CIP Team to drive company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
Assists Operations to meet all client specified KPI’s and complies with Quality system requirements.
Assists Operations to manage the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members.
Collaborates with Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
Delivers results by leveraging the skills of the right people at the right time
Effectively keeps senior management and client representatives informed of critical issues that affect the operations
Partners with Engineering Team to reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
Partners with Training Team to ensure effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.
Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members
Supports adherence to Standard Operating Procedures (SOPs).
Conducts routine staff meetings to review daily/weekly work activities.
Willing to work evenings and weekends as needed.
Performs other duties as assigned.
Support overall stabilization objectives within the operations support team