Program Support Manager

Mitsubishi HC Capital America Inc•Itasca, IL

6d•$69,000 - $84,000•Hybrid

About The Position

The purpose of this position is to provide support for finance and lease activities in the Mitsubishi HC Capital America, Inc. (MHCA) industrial market segment. In collaboration with the sales representatives and sales management, maximize new business generation activities in addition to ongoing service and support to existing vendor programs, sources and customers. This position requires the employee to possess discretion and independent judgment. The exercise of discretion and independent judgment involves comparing and evaluating possible courses of conduct and acting or making a decision after several alternatives have been considered. It also requires the employee to create, implement and own processes which improve efficiency from initial application through final funding.

Requirements

Proven track record to originate volume from Industrial Vendors and finance sources.
Strong knowledge of underwriting, structuring and documentary requirements required by credit.
Adept at working with executives to develop long-lasting partnership relationships.
Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience

Responsibilities

Act as primary support for the assigned Business Development Managers (BDM) and Regional Sales Managers (RSM).
Manage a high velocity of transaction flow with a goal to provide the best-in-class customer experience.
Manage credit application workflow by frequently monitoring electronic queues/emails submitted by sales and/or business partners to proactively ensure all needs are met in an orderly and professional manner.
Responsible for being a trusted contact and sales support liaison between business partners, and MHCA credit and operations teams.
Know and understand the MHCA value proposition, our products and services.
Work with all internal disciplines (credit, operations and accounting) to ensure smooth on-boarding of new dealers, upfitters and OEM’s.
Work together with Business Development Managers and Regional Sales Manager to bring transactions to completion in an expedient manner.
Initiate follow up calls to internal/external business partners and third-party vendors to obtain missing information on active transactions.
Perform other related duties assigned by BDM’ and RSM’s to achieve territory goals.