Program Support Assistant-11-085-SC/ Pasadena Hope Center

Salvation Army USA•Pasadena, CA

42d

About The Position

The Program Support Aid provides general oversight of residents and rooms, checking in and discharges of residents, and evaluates and reports on resident's condition to the Case Manager and Program Manager. The Program Support Aid is also responsible for assisting staff in the completion of documentation and tracking resident's progress upon discharge and follow-ups.

Requirements

High School Diploma or GED Required
Must possess a valid Class C California Driver's License.
Must pass criminal background check in order to be eligible for employment.
The ability to read, write, speak, and understand English.
Attainment of at least 18 years of age.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Provide professional, compassionate, and safe care for all residents. Respond to clients needs promptly, professionally, and with great courtesy. Provide support to all residents.
General monitoring of clients to ensure that a safe, quiet, and friendly atmosphere is maintained.
Explain rules and procedures to all clients.
Ensure client adherence to program policies and procedures.
Assist in coordinating lease-up move-ins.
Follow all program rules and TSA policies and procedures.
Complete all daily logs, gather all needed signatures, and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
Monitor the house and residents, make rounds as directed by your supervisor.
Document and report unusual occurrences, incidents, and injuries.
Ensure that residents' rooms are neat and clean, hallways are free of obstructions and other safety hazards.
Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered to.
Maintain security inside and outside of the building and check in and out guests from the building.
Respond promptly and appropriately to emergency situations.
Maintain resident confidentiality.
Assist in programmatic daily operation needs including general program maintenance.
Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
Assist with cleaning common areas as needed, room turnovers, and donations.
Ability to work a flexible schedule with varying hours as needed.
Outreach to local and LA County organizations to promote events at Hope Center for all residents.
Assist with event planning and coordinate staff from other organizations as directed by your supervisor/management.
All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.
Other duties as assigned by your immediate supervisor and/or management personnel.